Customer Service Representative (German speaking)

Venn Group; Watford; Hybrid; GBP 28,000 - 30,000; Full time

Job summary

An established industry player is seeking a dedicated individual to join their dynamic team in a hybrid role. This position focuses on managing customer orders and providing exceptional service across the EMEA region. You will be responsible for addressing customer enquiries, managing order processes, and resolving issues efficiently. The ideal candidate will be fluent in German and possess strong customer service experience, with additional language skills considered a plus. Enjoy a supportive environment with opportunities for internal progression and a flexible working arrangement that promotes work-life balance.

Benefits

33 days’ holiday including bank holidays

Free eye tests

Opportunities for internal progression

Hybrid working

Qualifications

• Fluent in German, both written and spoken, with strong customer service skills.
• Experience in managing customer orders and queries effectively.

Responsibilities

• Manage customer orders and provide timely responses to enquiries.
• Resolve customer complaints and ensure efficient service delivery.

Skills

German (business proficiency)

Customer service experience

Additional language skills (Spanish, Italian, French, Polish, Hebrew, Dutch)

Job description

Location: Watford, WD18 (Hybrid)

Duration: Permanent

Salary: From £28,000 to £30,000 per annum

Hours: Monday to Friday, 40 hours

The position is responsible for managing the order entry, cash process and delivery of products to a range of commercial customers across the EMEA region as well as dealing with calls and e-mails for technical emergencies and enquiries.

Responsibilities:

• Answer customer enquiries (via phone or e-mails) in a timely manner to provide our customers with an efficient, reliable service.
• Manage customer orders (with an increasing emphasis on electronic orders) from order entry to billing, as well as sending and following up on quotations and pre-payment documents.
• Open, update, and manage tickets/cases in our system for each customer enquiry in line with customer expectations and within their contract terms, liaising with other departments.
• Respond effectively to queries relating to customer orders and deliveries, resolving customer complaints and queries, as well as raising credits and debits to ensure any outstanding customer deductions are resolved and all information communicated in a timely manner.

Working hours are variable as this team works in shifts:

• 1 week: early shift 7:00-16:00 (3 days in office/2 from home).
• 1 week: late shift 9:00-18:00 (working from home).

Criteria:

• Fluent to a business proficiency, both written and spoken, in German.
• Experience in customer services.
• It would be highly advantageous if candidates had additional language skills in either Spanish, Italian, French, Polish, Hebrew, or Dutch, but this is not essential.

The company offers 33 days’ holiday including bank holidays, free eye tests, opportunities for internal progression, and other additional benefits including hybrid working.

Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.