Customer Service Representative - German Speaking

ZipRecruiter; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company seeks a proactive Customer Service Representative (CSR) to enhance customer experiences by managing inquiries and providing essential technical support. This role involves working closely with internal teams and clients across Europe, ensuring customer satisfaction and fostering strong relationships. Ideal candidates should be bilingual in German and English and possess a solid background in customer service.

Qualifications

• Fluent in German and English, additional languages are a plus.
• Experience in customer service or sales support.
• Confident working with CRM systems.

Responsibilities

• Manage a portfolio of key accounts and handle customer enquiries.
• Provide technical advice and accurate order processing.
• Support customers via phone, email, and online portals.

Skills

Communication

Problem-solving

Customer Service

Multitasking

Tools

Salesforce

Microsoft Office

Job description

Job Description

We are hiring a proactive and customer-focused Customer Service Representative (CSR) to join our team. You will manage a caseload of customer enquiries and key accounts, providing pre- and post-sales support, technical advice, and ensuring an excellent customer experience from start to finish.

Key Responsibilities:

• Handle customer enquiries efficiently and within service level agreements.
• Manage a portfolio of key accounts, building strong relationships through regular contact.
• Provide advice and technical support on product applications.
• Review contracts and process customer orders accurately.
• Generate and follow up on quotations and ensure timely order acknowledgments.
• Coordinate with internal teams (Sales, Production, Technical, Finance) to meet customer needs.
• Log and track customer complaints in collaboration with the QA team.
• Support customers via phone, email, and online portals.
• Occasionally attend on-site customer visits (UK, Europe, or international).

Requirements:

• Fluent in German and English (written and spoken); additional European are a plus.
• Strong communication and problem-solving skills.
• Experience in a customer service or sales support environment.
• Confident working with Microsoft Office and CRM systems (Salesforce ).
• SAP experience is a plus.
• Ability to prioritize, multitask, and work collaboratively across teams.
• Passionate about delivering great service and continuously improving.