Customer Service Representative - German Speaking

JR United Kingdom; Cambridgeshire and Peterborough; Hybrid; GBP 27,000; Full time

Job summary

A leading company is seeking a Customer Care Representative to provide top-notch support to German-speaking customers. The role involves answering queries, processing orders, and building enduring customer relationships in a friendly team environment. The position offers a competitive salary, excellent benefits, and an opportunity for remote work with minimal office days.

Benefits

Contributory pension scheme of up to 6%

Opportunity to buy & sell holiday

Contributory hospital and health cash plan

Discounts at leading brands and retailers

Relocation support for those 50 miles or more from the main office

Free nutritional and personal care products

Life assurance

Qualifications

• Experience in customer service/sales/administration: 1 year preferred.
• Fluent in German and English at a Native or C1 level.

Responsibilities

• Answer customer queries and process requests via phone and email.
• Process customer orders using in-house software.
• Build relationships with new and existing customers.

Skills

Fluency in English

Fluency in German

Customer Relationship Management

Problem Solving

Microsoft Office

Education

Customer service experience preferred

C1 level in German

Job description

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Client:

Fleet Search + Selection

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Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

26.06.2025

Expiry Date:

10.08.2025

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Job Description:

Work for a unique company in a kind and friendly team. Customer Care Representatives provide 1st class customer service to German customers by building relationships, resolving queries on a wide variety of complex topics, and processing orders and changes. Customer Care is the first contact point for customers.

Key Responsibilities:

• Answer German speaking customer queries and process incoming customer requests via phone and email management software.
• Process customer orders using in-house system software.
• Make outgoing phone calls to customers where appropriate to achieve satisfactory resolutions.
• Develop relationships, building opportunities with both new and existing customers, ensuring high levels of customer service.

Key Attributes:

• Must be fluent in both oral and written English and German.
• Able to build good relationships at all levels with a positive and flexible approach.
• Able to solve problems, have initiative, and be open to continuous improvement and learning.
• Familiar with Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Must have a UK visa.

Hours and Days:

5x-week rotation:

o Week 1: Monday to Friday - 07:00 to 15:15

o Week 2: Monday, Tuesday, Thursday, and Saturday - 07:30 to 15:45

o Week 3: Monday to Friday - 11:00 to 19:15

o Week 4: Monday, Tuesday, Thursday, Saturday - 08:00 to 16:15

o Week 5: Monday to Friday - 11:45 to 20:00

This is a WFH role with typically 1 day per month in a modern office in Cambridgeshire for collaboration.

Whats on offer:

• Salary of £26,500 per year
• Contributory pension scheme of up to 6%
• Opportunity to buy & sell holiday
• Contributory hospital and health cash plan
• Discounts at leading brands and retailers
• Relocation support for those 50 miles or more from the main office
• Free nutritional and personal care products
• Life assurance

Experience:

• Customer service/sales/administration or similar experience: 1 year (preferred)
• German and English Language skills at a Native or C1 level