Customer Service Representative (French & Dutch)

Anicare Europe GmbH; London; Remote; GBP 25,000 - 35,000; Full time

Job summary

A leading company is seeking a Customer Service Representative fluent in Dutch and French to join their London team. This fully remote role involves managing customer inquiries and overseeing support policies, offering a range of professional development opportunities. Suitable candidates will have strong communication skills, customer support experience, and familiarity with online tools and platforms.

Qualifications

• High proficiency in English; native or near-native fluency in Dutch and French.
• Experience in customer support and complaint resolution.
• Proficient in using customer support systems and collaboration tools.

Responsibilities

• Manage customer queries via email and support tickets.
• Resolve order-related problems, including returns and disputes.
• Monitor shipping performance and maintain support policies.

Skills

Communication skills

Problem resolution

Teamwork

Customer support

Social media management

Online marketing knowledge

Tools

MS Office Suite

Google Docs

Freshdesk

Intercom

Zoom

MS Teams

Hootsuite

Job description

Social network you want to login/join with:

Customer Service Representative (French & Dutch), London

col-narrow-left

Client:

Location:

London, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

5507201329b9

Job Views:

2

Posted:

02.06.2025

Expiry Date:

17.07.2025

col-wide

Job Description:

We are looking for an experienced Customer Support Representative with outstanding communication skills and a talent for working independently and as part of a team. Our fully remote position offers flexible work arrangements, with an optional WeWork subscription for shared office space access.

In this role, you will actively help shape our customer support policies and procedures. As a growing company, we provide ample opportunities for personal growth, professional development and expanded responsibility.

• Manage customer queries via email and support tickets
• Moderate social media comments for a positive, professional online presence
• Resolve order-related problems, including returns, refunds, replacements, and disputes
• Address complaints on platforms such as Amazon, Klarna, and PayPal
• Monitor shipping performance and other key metrics
• Organize and maintain support policies and procedures
• Liaise with external partners like fulfillment centers, vendors, and third-party services
• Work closely with other team members

Requirements

• High English proficiency
• Native or near-native fluency in Dutch and French
• Customer support experience, including complaint resolution
• Proficient with MS Office Suite, Google Docs, or similar applications
• Familiar with video conferencing tools like Zoom, MS Teams, or Google Meet
• Experience with customer support systems like Freshdesk, Intercom, Kayako, or Zendesk
• Previous experience with social media management tools (e.g., BrandBastion, Hootsuite, Agorapulse, Sprout Social) or management of social media profiles is a plus
• Basic online marketing and e-commerce knowledge