Customer Service Representative (French and Italian)

Venn Group; Watford; Hybrid; GBP 28,000 - 30,000; Full time

Job summary

A leading recruitment agency in Watford is seeking a Customer Service Representative to manage order entry and handle technical enquiries. The successful candidate will be fluent in both French and Italian, providing efficient service to customers across the EMEA region. This permanent role offers a hybrid working environment with 33 days of holiday and additional benefits.

Benefits

33 days' holiday

Free eye tests

Opportunities for internal progression

Qualifications

• Experience in customer service or administration.
• Fluent to a business proficiency, both written and spoken, in French.
• Fluent to a business proficiency, both written and spoken, in Italian.

Responsibilities

• Answer customer enquiries (via phone or e-mails) in a timely manner.
• Manage customer orders from order entry to billing.
• Open, update and manage tickets/cases for each customer enquiry.

Skills

Customer service experience

Fluent in French

Fluent in Italian

Job description

Location: Watford, WD18 (Hybrid)

Duration: Permanent

Salary: From £28,000 to £30,000 per annum

Hours: Monday to Friday, 40 hours

Working hours are variable as this team work in shifts:

• 1 week: early shift 7:00-16:00 (3 days in office/2 from home)
• 1 week: late shift 9:00-18:00 (working from home)

The position is responsible for managing the order entry, cash process and delivery of products to a range of commercial customers across the EMEA region as well as dealing with calls and e-mails for technical emergencies and enquiries.

Responsibilities

• Answer customer enquiries (via phone or e-mails) in a timely manner to provide our customers with an efficient, reliable service
• Manage customer orders (with an increasing emphasis on electronic orders) from order entry to billing, as well as sending and following up on quotations and pre-payment documents
• Opening, updating and managing tickets/cases in our system for each customer enquiry in line with customer expectations and within their contract terms and liaising with other departments
• Respond effectively to queries relating to customer orders and deliveries, resolving customer complaints and queries as well as raising credits and debits to ensure any outstanding customer deductions are resolved and all information communicated in a timely manner

Criteria

• Experience in customer service or administration
• Fluent to a business proficiency, both written and spoken, in French
• Fluent to a business proficiency, both written and spoken, in Italian

The company offers 33 days’ holiday including bank holidays, free eye tests, opportunities for internal progression and other additional benefits including hybrid working.

Venn Group is an equal opportunities employment business and employment agency and welcomes.