Customer Service Representative - Exeter

ZipRecruiter; Exeter; Hybrid; GBP 25,000; Full time

Job summary

A prominent financial services company is seeking a Customer Service Representative in Exeter. This role involves maintaining customer contact primarily via phone and email, providing support for claims, and engaging in new policy discussions. Candidates must have experience in customer service, excellent communication skills, and the ability to work collaboratively in a team. The position offers a competitive salary of £24,570 and benefits, including a hybrid work model after a training period.

Benefits

26 days of holiday (28 after 2 years)

Annual bonus scheme

Cycle to work scheme

Pension matching up to 14%

Discounts on life products

Free parking

Access to mental health resources

Qualifications

• Experience delivering outstanding customer service.
• Strong multitasking skills and attention to detail.
• Respectful and supportive towards colleagues.

Responsibilities

• Maintain contact with customers via telephone or email.
• Interact compassionately with customers making claims.
• Engage with customers for new policy discussions.
• Collaborate with colleagues to enhance customer experience.
• Receive training and handle more complex scenarios.

Skills

Customer service experience

Team player

Communication skills

Multitasking

Problem-solving

Job description

Overview

Job Title: Customer Service Representative – Exeter

We are advertising for 12-month contracts across our New Business, Claims & Agency management teams. LV= Life and Pensions is committed to protecting our customers’ families, finances, and futures, keeping customers at the heart of every decision.

Hybrid working model: 3 days in the Exeter office and the rest from home after an initial training period (3–6 months). You will work 37.5 hours per week, Monday to Friday, 9am–5pm. No weekend work. Overtime is available where there is a business requirement. Salary: £24,570, with potential increase through our career development framework as milestones are reached.

Full-time office presence is required in Exeter after the initial training period.

Responsibilities

• Maintain contact with customers predominantly via telephone or email.
• Interact with customers making claims on existing policies; provide compassion and care to bereaved customers.
• Engage with customers discussing new policy creation with Independent Financial Advisors to provide the best experience for new customers.
• Work with the team to deliver a positive customer experience and uphold company values.
• Be trained and mentored to understand systems and processes and handle tougher scenarios.
• Collaborate with colleagues in a supportive team environment.

Requirements / What we are looking for

• Experience delivering outstanding customer service (retail, hospitality, healthcare or similar).
• Team player with excellent communication skills and the ability to make customers feel valued.
• Strong multitasking, initiative, problem-solving, and attention to detail.
• Respectful, supportive, and courteous to colleagues.

Rewards and Benefits

• Band A role with a competitive salary and benefits package, including: 26 days of holiday (28 days after two years’ service, adjusted for shorter contracts) and holiday buy/sell options.
• Annual bonus scheme based on company and personal performance.
• Cycle to work scheme and a competitive pension (LV= Life and Pensions matches up to 14%).
• Discounts on life products for you and your immediate family.
• On-site facilities: free parking (subject to availability), coffee lounge, free tea/coffee, and book-swap scheme.
• Access to on-site Mental Health first aiders and 24-hour employee EAP helpline.

Other Information

Please note that we are unable to offer Skilled Worker Visa Sponsorship for this role. You must be eligible to work in the UK without sponsorship for your application to be considered.

We are proud to be an inclusive, equal-opportunity employer. We value diversity and encourage flexible working arrangements where possible to support our colleagues, members, customers, and the business.