Customer Service Representative - Engineering

Mana Resourcing Ltd; Corby; On-site; GBP 28,000 - 29,000; Full time

Job summary

A leading recruitment company is seeking a Customer Service Representative in Corby to engage with customers in the electrical and solar sector. The ideal candidate will have a strong customer service background, excellent communication skills, and a technical mindset. This role offers a salary of approximately £28,000 to £29,000 plus a quarterly bonus. Opportunities for career growth in a vital industry await.

Qualifications

• Strong customer service background required.
• Excellent verbal and written communication skills are essential.
• Ability to understand customer requirements and recommend solutions.

Responsibilities

• Communicate effectively with customers to resolve issues.
• Use CRM system efficiently to track customer interactions.
• Assist clients in finding satisfactory resolutions to their problems.

Skills

Customer Service background

Excellent communication skills - both phone and Email

Ability to build empathy and rapport

Technically minded

Job description

Overview

Customer Service Representative - Electrical/Solar/Renewables

The COMPANY

Our engineering client has been at the forefront of renewable energy technology for nearly fifty years, they are a market leader in the design and manufacture of wind and solar systems. They have gained an enviable reputation for both quality and after-sales service.

Role and Responsibilities

• Communicate effectively with customers
• Effectively use CRM system
• Help clients to find a satisfactory resolution

Candidate

• Customer Service background
• Technically minded
• Excellent communication skills - both phone and Email
• Ability to build empathy and rapport
• Experience gaining understanding of customer requirements and recommending appropriate solutions

Allied to the desire to forge a career within this well established company operating in a vital and growing market sector.

Details

• Salary: c.£28/29,000 (D.O.E.) plus Quarterly Bonus
• Location: Corby
• Suitable living locations: Oakham, Kettering, Corby, Stamford, Market Harborough, Desborough, Oundle, Oakley, Rothwell, Thrapston, Peterborough, Wellingborough, Kibworth Beauchamp
• Alternative Titles: Customer Services, Customer Service Representative, Customer Representative

About Mana Resourcing

Mana Resourcing is a specialist recruitment company working within the Engineering, Sales, IT and Commercial sectors. We are established to service and support the recruitment requirements of modern businesses and candidates alike. Within sales we work with vacancies for Account Managers, New Business Development Managers (BDMs), Senior Sales, Technical and Engineering Sales, and Telesales positions.

Contact Information

Phone : [phone]

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