Customer Service Representative - Edinburgh - Hanover Street

TN United Kingdom; City of Edinburgh; On-site; GBP 24,000 - 28,000; Full time

Job summary

A leading company in Edinburgh is seeking a Customer Service Representative to deliver exceptional service and assist customers with their banking needs. This full-time position offers a supportive environment with training and opportunities for growth. Ideal candidates will possess strong communication skills and a passion for customer service.

Benefits

Performance bonus

Six weeks’ holiday

Employee discounts

Life assurance

Flexible benefits

Share schemes

Qualifications

• Excellent communication skills and empathy.
• Ownership of customer inquiries and delivering personalized service.
• Resilience in a changing environment.

Responsibilities

• Providing face-to-face customer service in a busy branch environment.
• Processing transactions accurately.
• Educating customers on digital banking options.

Skills

Communication

Empathy

Resilience

Job description

Customer Service Representative - Edinburgh - Hanover Street, Edinburgh

HSBC Global Services Limited is hiring a Customer Service Representative in Edinburgh, UK. This role requires an EU work permit.

Job Details

• Location: Edinburgh, United Kingdom
• Category: Customer Service
• Reference: 8f777afb77ae
• Views: 3
• Posted: 15.05.2025
• Expiry: 29.06.2025

Job Description

What you'll do

The Customer Service Representative will provide outstanding service by managing customer requests, answering product queries, and educating customers on HSBC self-service devices and digital platforms. We seek individuals passionate about delivering excellent customer experiences, with or without prior customer service experience, and a helpful personality.

HSBC values coaching and development, offering access to learning platforms for career growth.

Responsibilities include:

• Providing face-to-face customer service in a busy branch environment
• Processing transactions accurately
• Detail-oriented work
• Educating customers on digital banking options
• Collaborating with team members to improve workflows

Requirements for Success

• Excellent communication skills and empathy
• Ownership of customer inquiries and delivering personalized service
• Resilience in a changing environment

Work Schedule

Full-time, 35 hours/week, Monday to Friday 09:00-17:00, and Saturday 09:00-13:30 (not all branches open on Saturday). Applicants on a student visa or those unable to work 35 hours are ineligible. Flexibility to support other branches may be required.

Training

8-day in-branch training over two weeks covering systems, products, and services. Attendance is mandatory, with no holidays during training.

Compensation and Benefits

Starting salary of £24,000 plus performance bonus, six weeks’ holiday, employee discounts, life assurance, flexible benefits, and share schemes. HSBC promotes diversity and inclusion and offers accommodations for candidates with disabilities.

For accommodations or recruitment process support, contact our Recruitment Helpdesk.