Customer Service Representative (DWP)

The Launch Group; Gateshead; Remote; GBP 40,000 - 60,000; Full time

Job summary

A customer service company is seeking a dedicated Customer Service Representative to join their remote team. This full-time position involves responding to customer inquiries regarding claims and benefits, providing exceptional service, and enhancing customer satisfaction. The role requires effective communication and problem-solving skills. Benefits include bereavement leave, company pension, and a health & wellbeing programme.

Benefits

Bereavement leave

Company pension

Cycle to work scheme

Employee mentoring programme

Free parking

Health & wellbeing programme

On-site parking

Qualifications

• Experience in customer service is preferred.
• Ability to work remotely and handle inquiries effectively.
• Strong analytical skills to assess customer needs.

Responsibilities

• Respond to customer inquiries via phone and email.
• Utilize effective phone etiquette.
• Assist customers with product information and order processing.
• Upsell additional products based on customer needs.
• Accurately enter customer data.
• Analyze customer feedback for service improvement.
• Collaborate with team members to enhance satisfaction.

Skills

Effective communication

Customer needs analysis

Problem-solving

Job description

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic remote team. In this role, you will be the first point of contact for our customers who are inquiring about general claims, payments, advances, change of details/circumstances, new Universal Credit claims and appointment-related queries.

You will make a difference to people’s lives by informing customers of benefit payments to help with living costs, which may be available to those on a low income, or who are out of work or cannot work.

Providing exceptional service and support is key and your ability to communicate effectively, analyse customer needs will be important to enhancing customer satisfaction.

Full-time - Monday/Friday -NO WEEKENDS!

Pay: From £23,809.50 per year

• Respond to customer inquiries via phone, email to ensure a high standard of service.
• Utilise effective phone etiquette to create a positive customer experience.
• Assist customers with product information, order processing, and issue resolution.
• Upsell additional products or services based on customer needs and preferences.
• Accurately enter customer data into the system while maintaining confidentiality.
• Analyse customer feedback and provide insights to improve service delivery.
• Collaborate with team members to enhance overall customer satisfaction.

• Bereavement leave
• Company pension
• Cycle to work scheme
• Employee mentoring programme
• Free parking
• Health & wellbeing programme
• On-site parking