Customer Service Representative Czech/Slovak

Kontoor Brands; Nottingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global apparel company seeks a Wholesale Customer Service Specialist in Nottingham. The role involves identifying customer needs, liaising with internal teams, and ensuring timely communication. Ideal candidates will be fluent in Czech/Slovak and English, possess strong analytical skills, and be customer-oriented. Benefits include competitive programs aimed at health and well-being, making it a great workplace culture.

Benefits

Flexible Fridays

Tuition Reimbursement

Paid Parental Leave

Qualifications

• Experience in a fast-paced and dynamic environment.
• Working experience in the industry preferred.
• Well-organized and methodical approach to tasks.

Responsibilities

• Identify and assess customers' needs for satisfaction.
• Liaise with internal stakeholders to resolve queries.
• Ensure timely communication highlighting risks and opportunities.

Skills

Fluent in Czech/Slovak and English

Analytical skills

Excellent communication

Customer-oriented

Teamwork

Education

Degree in relevant field

Tools

Microsoft Office

Intermediate Excel skills

Job description

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Client:

Location:

Nottingham, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

fff5b9525858

Job Views:

16

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

Who We Are:

Kontoor Brands, Inc. (KTB) is the parent company of Wrangler, Lee and Rock & Republic, with owned manufacturing facilities in Mexico. Kontoor also owns and operates over 140 retail stores across the globe. Our global company employs more than 13,000 people in 65 countries, with world headquarters in Greensboro, North Carolina, and regional headquarters in Geneva and Hong Kong.

Job Posting:

As our Wholesale Customer Service Specialist you will;

• Identify and assess customers’ needsto achieve satisfaction;
• Build sustainable relationshipswithCustomersensuring they areinformed ofnew products, special actions,available stockand more.
• Liaise withinternal stakeholders such as the CreditDepartment to ensureallqueries are resolved,the PlanningDepartment to ensure full and on time coverage of orders,and the DC/Logisticsto ensure special handling is carried out correctly,delivery time is respectedalong with transportlead-times or claims.Work closely with the Sales teams,to manage the orderbook andunblock any held orders.
• Ensuretimelycommunication, in-line with customer expectations and brand objectives, highlighting any risk or opportunity.
• Support the local Marketing teams making sure all POS materials are available to our customers, and allpromotional activitiesare well communicated into local languages following the company’s guidelines
• Handle and resolve all issuesensuring best interest of both theCustomer andCompany is kept at heart.
• Continuouslyevaluate and identify opportunitiesto drive process improvements that positively impact the customer’s experience.
• Authorise sundry credit notes for commercial reasons ( discount and price discrepancies, shortages and lost in transit) strictly following the company’s guidelines and rules.
• Highlight any problems/errors regardingall issues related to Key Accounts, informing all parties involved.
• To keep direct contact with Key Accounts, promptly providing them with any needed information about their orders, shipments,DCclosures, etc.
• Be ready to supportthe EMEAWholesale, Retail and E-comCS teamstofillanygaps needed toensure continuity of business.
• A degree of flexibility is needed to ensure all urgent tasks/ deadlines are completed to the timescale required.

Skills for Success:

• Happy to work in a fast paced and dynamicenvironment
• Experience of working within our industry would be an advantage
• Language skills;native or fluent speaker in Czech/Slovak plus English
• Analytical Skills;Well organised, methodicalandaccurate
• Good knowledge ofMicrosoft office,intermediate excel skills would be anadvantage.
• Excellent communication(verbally&writing)and problem-solving skills,
• Customerorientated
• Ability to work as part of a team
• High level of attention to detail

Why Kontoor Brands?

At Kontoor, we offer a comprehensive benefit package to fit your lifestyle. Our benefits are crafted with the same care as our products.

When our employees are healthy, secure, and well, they bring their best selves to work. Kontoor Brands supports you with a competitive benefits program that provides choice and flexibility to meet your and your family’s needs – now and in the future. We offer resources to support your physical, emotional, social, and financial wellbeing, plus benefits like discounts on our apparel. Kontoor Brands also provides four weeks of Paid Parental Leave to eligible employees who are new parents, Flexible Fridays, and Tuition Reimbursement.

We are proud to offer a workplace culture centered on equitable opportunities and a sense of belonging for all team members. Here we have a global workforce of high-performing teams that both unlocks our individual uniqueness and harnesses our collaborative talents.