Customer Service Representative (CSR)

Huber+Suhner; Bicester; On-site; GBP 32,000 - 52,000; Full time

Job summary

HUBER+SUHNER UK is seeking an experienced customer support and sales professional to manage quotations, enquiries and orders, ensuring timely responses and accurate processing. You will work closely with technical and commercial teams to deliver solutions.

You will build strong relationships with customers, understand project needs and market trends, and collaborate across Sales, Supply Chain and Finance to exceed expectations while maintaining compliant records and documentation.

Qualifications

• Several years of experience in a customer support role and/or sales position.
• Profound technical understanding and knowledge.
• Good numeracy and computer literacy with Microsoft Office.
• Prior SAP knowledge is highly beneficial.
• Understanding of planning and supply chain networks.

Responsibilities

• Managing customer quotations, enquiries and orders with timely, accurate responses (within 24 hours).
• Coordinating technical, commercial and quality-related enquiries with specialist teams across the business.
• Building strong customer relationships through proactive communication and understanding of customer requirements, future projects and market trends.
• Collaborating with Sales, Application Engineering, Supply Chain and Finance to exceed customer expectations.
• Maintaining accurate customer records and ensuring all documentation and correspondence are up to date and well organised.
• Owning actions arising from customer requests and following through to successful resolution.
• Identifying opportunities for continuous improvement and reducing sales administration errors.
• Supporting a culture of excellence, compliance and safety by adhering to procedures and Health & Safety requirements.

Skills

Customer support / sales experience

Technical understanding

Numeracy & MS Office

SAP knowledge

Supply chain understanding

Job description

• Managing customer quotations, enquiries and orders, ensuring timely and accurate responses, typically within 24 hours.
• Coordinating technical, commercial and quality-related enquiries, working closely with specialist teams across the business to provide effective solutions.
• Building strong customer relationships through proactive communication and a thorough understanding of customer requirements, future projects and market trends.
• Collaborating with colleagues across Sales, Application Engineering, Supply Chain, Finance and other international teams to ensure customer expectations are consistently exceeded.
• Maintaining accurate customer records and ensuring all documentation and correspondence are up to date and well organised.
• Taking ownership of actions arising from internal and external customer requests, following through to successful resolution.
• Identifying opportunities for continuous improvement, helping to minimise sales administration errors and implementing corrective actions where required.
• Supporting a culture of excellence, compliance and safety by adhering to company procedures and Health & Safety requirements at all times.

Your profile

• Several years of experience in a customer support role and/or sales position
• Profound technical understanding and knowledge
• Good numeracy and computer literate, with Microsoft office experience
• Prior SAP knowledge is highly beneficial
• Understanding of planning/supply chain networks

Your profile

• Several years of experience in a customer support role and/or sales position
• Profound technical understanding and knowledge
• Good numeracy and computer literate, with Microsoft office experience
• Prior SAP knowledge is highly beneficial
• Understanding of planning/supply chain networks

About You

• Excellent team player with a collaborative approach.
• Positive, proactive and customer-focused with a can-do attitude.
• Strong written and verbal communication skills.
• Highly organised with the ability to manage multiple priorities.
• Effective problem-solver with a practical approach.
• Accurate and detail-oriented, with a commitment to quality.

Why HUBER+SUHNER?

Our aim is to be the employer of choice and as such you can be assured of a market leading remuneration package that matches your skills and experience.

Your employment and development is at the heart of our "Fundamentals".

We have an entrepreneurial and collaborative culture within the business.

You will hear back from us as soon as possible. For further information please contact:
H+S UK
Saskia Kaura
[e-mail]