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Customer Service Representative- Contact Centre

Brook Street

Glasgow

On-site

GBP 22,000 - 28,000

Full time

4 days ago
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Job summary

A leading contact centre in Glasgow is seeking Customer Service Administrators for a 12-month temporary contract. This full-time on-site role involves handling customer inquiries, processing transactions, and supporting administrative tasks, all in a structured, fast-paced environment. Join a team committed to excellence in customer service.

Qualifications

  • Detail-oriented individual with strong communication skills.
  • Customer-focused approach with a professional and positive attitude.
  • Comfortable following processes and using internal systems.

Responsibilities

  • Handling customer queries via phone, email, and other channels.
  • Processing transactions and updating customer records accurately.
  • Prioritising and scheduling daily tasks to meet team deadlines.

Skills

Attention to Detail
Communication
Interpersonal Skills
Organisational Skills
Teamwork

Job description

Customer Service Administrator -(Call Centre)

Location: Glasgow
Pay Rate: £12.60 per hour
Contract: 12-month temporary contract
On-site role - full-time hours
Shifts between 0800am - 2000pm Monday to Friday with occasional weekend work

Are you a detail-oriented individual with strong communication skills and a passion for delivering excellent customer service? We're recruiting Customer Service Administrators to join the contact centre team supporting one of our clients based in Glasgow.

This is a fantastic opportunity to gain experience within a structured, fast-paced environment, working on a nationally recognised account.

What You'll Be Doing:

  • Handling customer queries via phone, email, and other channels
  • Processing transactions and updating customer records accurately
  • Prioritising and scheduling daily tasks to meet team deadlines
  • Logging and escalating complex or unusual queries to team leads
  • Supporting with general admin tasks and documentation
  • Maintaining high quality standards and adhering to internal procedures

What We're Looking For:

  • Excellent attention to detail
  • Strong communication and interpersonal skills
  • Ability to work well in a team-based, structured environment
  • Customer-focused approach with a professional and positive attitude
  • Solid organisation and time management skills
  • Comfortable following processes and using internal systems

Brook Street NMR is acting as an Employment Business in relation to this vacancy.

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