Customer Service Representative- Contact Centre

Brook Street; Glasgow; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading contact centre in Glasgow is seeking Customer Service Administrators for a 12-month temporary contract. This full-time on-site role involves handling customer inquiries, processing transactions, and supporting administrative tasks, all in a structured, fast-paced environment. Join a team committed to excellence in customer service.

Qualifications

• Detail-oriented individual with strong communication skills.
• Customer-focused approach with a professional and positive attitude.
• Comfortable following processes and using internal systems.

Responsibilities

• Handling customer queries via phone, email, and other channels.
• Processing transactions and updating customer records accurately.
• Prioritising and scheduling daily tasks to meet team deadlines.

Skills

Attention to Detail

Communication

Interpersonal Skills

Organisational Skills

Teamwork

Job description

Customer Service Administrator -(Call Centre)

Location: Glasgow
Pay Rate: £12.60 per hour
Contract: 12-month temporary contract
On-site role - full-time hours
Shifts between 0800am - 2000pm Monday to Friday with occasional weekend work

Are you a detail-oriented individual with strong communication skills and a passion for delivering excellent customer service? We're recruiting Customer Service Administrators to join the contact centre team supporting one of our clients based in Glasgow.

This is a fantastic opportunity to gain experience within a structured, fast-paced environment, working on a nationally recognised account.

What You'll Be Doing:

• Handling customer queries via phone, email, and other channels
• Processing transactions and updating customer records accurately
• Prioritising and scheduling daily tasks to meet team deadlines
• Logging and escalating complex or unusual queries to team leads
• Supporting with general admin tasks and documentation
• Maintaining high quality standards and adhering to internal procedures

What We're Looking For:

• Excellent attention to detail
• Strong communication and interpersonal skills
• Ability to work well in a team-based, structured environment
• Customer-focused approach with a professional and positive attitude
• Solid organisation and time management skills
• Comfortable following processes and using internal systems

Brook Street NMR is acting as an Employment Business in relation to this vacancy.

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