Customer Service Representative - Cambridge, St.Andrews Street

TN United Kingdom; Cambridge; On-site; GBP 24,000 - 30,000; Full time

Job summary

An established industry player is seeking a Customer Service Representative to deliver outstanding service in a busy branch environment. This full-time role offers the opportunity to engage with customers, process transactions, and promote digital banking platforms. With a focus on coaching and development, you'll receive comprehensive training to enhance your skills and provide exceptional customer experiences. Enjoy a starting salary of £24,000, generous holiday options, and a range of benefits, including life assurance and discounts on various products. Join a diverse and inclusive team committed to accessible careers for everyone.

Benefits

Over six weeks’ holiday

Perks at Work discounts

Life Assurance coverage

Health memberships

Retail vouchers

Car breakdown cover

Sharesave schemes

Qualifications

• Passionate about delivering excellent customer experiences.
• Conversational skills and a genuine passion for customer service.

Responsibilities

• Provide exceptional face-to-face customer service in a busy branch.
• Educate customers on self-service devices and digital platforms.
• Collaborate with the branch team to improve workflows.

Skills

Excellent communication skills

Customer service

Attention to detail

Empathy

Resilience

Job description

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Client:

HSBC Global Services Limited

Location:

Cambridge, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

65e52a35877b

Job Views:

4

Posted:

02.05.2025

Expiry Date:

16.06.2025

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Job Description:

What you'll do

The role of a Customer Service Representative is to provide our customers with outstanding service by taking ownership of their transactional or service requests and answering specific product queries. Our Customer Service Representatives also educate customers about HSBC self-service devices and promote digital banking platforms, giving customers options on how to bank with us.

We are looking for passionate individuals who are committed to delivering excellent customer experiences, with a helpful personality. Previous experience is helpful but not essential; we value conversational skills and a genuine passion for customer service, which we can help you develop.

At HSBC, we invest in coaching and development. You will have access to our learning platform and opportunities for career growth.

Within this role, you will:

• Provide exceptional face-to-face customer service in a busy branch environment, adhering to policies and procedures
• Process a wide range of transactions accurately
• Pay close attention to detail
• Educate customers on HSBC self-service devices and digital platforms
• Collaborate with the branch team to improve workflows and customer experience

What do I need to be successful?

• Excellent communication skills to engage customers effectively and show empathy
• Ownership of customer inquiries from start to resolution, delivering personalized and friendly service
• Resilience in a changing environment

When & Where you'll work

This is a full-time role, 35 hours per week, Monday to Friday 09:00-17:00, and Saturday 09:00-13:30 (not all branches open on Saturdays). If you are on a student visa that restricts working hours, please note we cannot process your application. You may be asked to support other branches nearby, with expenses reimbursed according to HSBC policy.

Your Training

You will receive full in-branch training over 8 days across 2 weeks to familiarize you with systems, products, and services. Attendance during training is mandatory, and holidays during this period are not permitted.

What You’ll Get!

Starting salary of £24,000 based on 35 hours/week, plus an annual discretionary bonus. Benefits include:

• Over six weeks’ holiday, including bank/public holidays, with options to buy more
• Perks at Work discounts on 30,000+ products and services
• Life Assurance coverage of four times your salary
• Access to benefits like health memberships, retail vouchers, and car breakdown cover
• Sharesave schemes with discounted share purchase options

HSBC values diversity and inclusion, committed to accessible careers for everyone. We are a Disability Confident Leader and will offer interviews to qualified candidates with disabilities or neurodivergence who meet role criteria. For accommodations during recruitment, contact our Recruitment Helpdesk.