Customer Service Representative Administrator

NuStaff Recruitment; United Kingdom; On-site; GBP 24,000 - 27,000; Full time

Job summary

A recruitment agency in the UK is looking for a Sales & Customer Service Administrator to join a dynamic steel industry business. This role involves processing orders, handling customer queries, and contributing to sales growth. Ideal candidates should have strong communication skills and a keen interest in a sales career. The position offers a salary between £24,000 and £27,000 per annum.

Qualifications

• Previous experience in sales administration or a recent graduate keen to start a career in sales.
• Strong communication, organisation, and customer service skills.
• Enthusiasm and eagerness to contribute to a busy commercial team.

Responsibilities

• Capture and enter sales orders from multiple channels.
• Maintain accurate CRM records and internal documentation.
• Follow up with customers post-delivery to ensure satisfaction.

Skills

Strong communication

Organisation skills

Customer service

Education

Relevant degree or equivalent experience

Job description

Overview

Sales & Customer Service Administrator — £24,000 £27,000 per annum (depending on experience)

Monday to Friday, 9am–5pm

Caerphilly

Are you ready to kickstart your career in sales or take your sales administration experience to the next level? We are partnering with a dynamic steel industry business looking for a Sales & Customer Service Administrator to join their team. This is a fantastic opportunity for someone who thrives on variety, enjoys working with customers, and wants exposure to commercial sales in a fast-moving industrial environment.

Role overview

Reporting to the Head of Group Commercial, your role will combine administration, customer service, and commercial sales duties. You'll ensure orders are processed efficiently, handle customer queries, support account management, and contribute to driving sales growth.

Responsibilities

• Capture and enter sales orders from multiple channels.
• Complete finished orders in the system and manage customer credit applications.
• Maintain accurate CRM records and internal documentation.
• Be the main point of contact for customers and internal teams.
• Monitor and progress sales orders, liaising with operations, transport, purchasing, and quality colleagues.
• Follow up with customers post-delivery to ensure satisfaction and explore re-order opportunities.
• Work to achieve budget forecasts and identify new business opportunities.
• Price, quote, and follow up with customers to grow accounts.
• Support collection of outstanding payments and maintain market intelligence.

Qualifications

• Previous experience in sales administration or a recent graduate keen to start a career in sales.
• Strong communication, organisation, and customer service skills.
• Enthusiasm and eagerness to contribute to a busy commercial team.