Customer Service Representative-2

Wesco Aircraft EMEA, Ltd.; Greater London, Lower Hopton; On-site; GBP 26,000 - 28,000; Full time

Job summary

Join a forward-thinking company as a Customer Service Representative, where you will play a vital role in ensuring customer satisfaction. This position is perfect for someone who thrives in a process-driven environment and enjoys the challenge of data entry while maintaining a high level of customer service. You'll be responsible for managing customer orders, ensuring accuracy, and serving as the first point of contact for inquiries. With competitive salaries and a commitment to employee well-being, this is an exciting opportunity to grow your career in a dynamic industry.

Benefits

Generous Company Pension Scheme

Health Cash Plans

Flexible Working Policies

Incentive Programs

Green Travel Allowance

Employee Discount Portal

Qualifications

• Experience in customer service and data entry roles.
• Ability to manage customer orders and resolve discrepancies.

Responsibilities

• Load customer orders into systems and ensure accuracy.
• Respond to customer inquiries and manage complaints.

Skills

Customer Service

Data Entry

Attention to Detail

Problem Solving

Education

High School Diploma

Bachelor's Degree

Tools

Incora Systems

Job description

Customer Service Representative-2 page is loaded

Customer Service Representative-2

Apply locations Mirfield, Moor Park, GBR time type Full time posted on Posted Today job requisition id JR103329

Our Incora Story is really taking off – we’d love you to join us for the journey!

We are currently seeking a process driven individual to join us as a Customer Service Representative at our site in Mirfield.

As the leading supply chain solutions business in the aerospace industry Customers are at the heart of our business.

As a Customer Service Representative you will be primarily responsible for loading customer order requirements into Incora systems and checking for accuracy within the Purchase Order (PO). This will include checks on parts numbers, address details (etc) ensuring that customer requirements are met as per our customer agreements.

This administrative/data entry focused role will require you to work independently to conclude whether we are able to fulfill orders using current stock or communicate with other internal stakeholders to find resolutions.

Additionally, you will be the first point of contact for a number of allocated customer accounts, responding primarily via email to general enquiries about delivery statuses, requests for tracking details and copies of invoices as well as potentially following up on complaints about missing stock.

About You

You will be proactive, have excellent attention to detail, with an ability to work confidently and come to decisions using your own initiative and with autonomy.

You will be comfortable working in a data entry intensive role whilst also having good experience in promoting positive experiences for external customers.

You will thrive in a process driven environment.

You will have some previous experience managing customer order-books and will be able to spot mismatches in data sets.

We are interested in people from all backgrounds where experience of putting the customer first is at the heart of what you do.

Most importantly you will be passionate about our Incora Values and exceeding customer expectations.

• Courage – Take ownership for issues and problems.
• Collaboration – Share knowledge and experience with others
• Commitment – Focus on ensuring internal and external customer expectations are met in a timely way.
• Community – We value our world and everyone who shares it

In return we will offer the things that matter:

• Salaries starting between £26,000 and £28,000 depending on experience.
• We want you to share in the success of Incora, so every employee is eligible for one of our incentive programs.
• We want you to have peace of mind regarding your future with our generous Company pension scheme including 4 times salary life cover.
• We want to help you look after you and your family by providing Health cash plans saving you money and helping you to stay well
• We want to support you and the people that matter to you with our flexible working and family friendly policies and practices
• Incora is dedicated to sustainability and proactive environmental stewardship. We implement eco-friendly practices and encourage our employees to contribute to our green initiatives through participation in our EHS Programs, which include rewarding employees who use green transport to travel to work with our Green Travel Allowance
• We believe every little helps by offering a generous discount portal only available to Incora employees
• Very importantly we want to be with you to help your career take off and become part of the Incora Story

So, if you feel you have all of this, and want to be part of developing the Incora Story apply now - we can’t wait to hear from you!

We are passionate about Diversity & Inclusion, and we welcome applications from all persons regardless of their age, race, gender, disability, religion/belief, or sexual orientation.

At Incora, we are dedicated to building a talented and diverse workforce. We firmly believe in equal opportunities and strive to accommodate everyone’s needs. If you require any reasonable adjustments during the recruitment process, please don't hesitate to reach out to any member of the Talent Acquisition Team. We are here to support you in any way we can, whether it's a ground floor room, providing reserved disabled car-parking spaces or offering additional time for preparation. We are committed to creating an inclusive and accessible environment, and we look forward to supporting you in an environment where you can showcase your skills and abilities to their fullest potential.

Incorais a leading, global provider of innovative supply chain solutions. Our promise to our customers is to reduce complexity and increase reliability so they can deliver mission-critical solutions that improve our world. We exist to enable the mission critical.

With a strong foundation in the aerospace and defence markets, we also utilize our expertise to serve industrial manufacturing, marine, pharmaceuticals, and beyond. We manage all aspects of supply chain from procurement to warehouse management, from logistics to on-site customer services.

We pride ourselves on offering:

• Industry-leading capabilities
• Innovative solutions
• Greater customer value
• Trusted supplier relationships
• Business growth and operational efficiency

Incora request that recruitment agencies do not speculatively submit CVs to any employee or associate of our company unless explicitly asked to do so by a member of our Talent Acquisition Team or Hiring Manager for a particular role. Any CVs sent to an Incora employee on a speculative basis will not be recognised and we will not accept liability for any fee or commission, should we subsequently employ a candidate who applied to us directly or was introduced by a member of our Talent Acquisition Team.

Please note – it is Incora policy to run a criminal record check on all candidates and any offers of employment are conditional, subject to this check. The information you give will be treated as strictly confidential. Disclosure of a conviction or a caution will not automatically disqualify you from consideration. Any offence will only be taken into consideration if it is one which would make you unsuitable for the type of work you are applying for.

About Us

Incora is a leading, global provider of innovative supply chain solutions. Our promise to our customers is to reduce complexity and increase reliability so they can deliver mission-critical solutions that improve our world. We exist to enable the mission critical.

With a strong foundation in the aerospace and defence markets, we also utilize our expertise to serve industrial manufacturing, marine, pharmaceuticals, and beyond. We manage all aspects of supply chain from procurement to warehouse management, from logistics to on-site customer services.

We pride ourselves on offering:
-Industry-leading capabilities
-Innovative solutions
-Greater customer value
-Trusted supplier relationships
-Business growth and operational efficiency