Customer Service Representative - 1293

React Recruitment Ltd; Erith; On-site; GBP 22,000 - 28,000; Full time

Job summary

Une entreprise de recrutement recherche un(e) représentant(e) du support client et des ventes basé(e) à Erith. Vous serez responsable de fournir un service client exceptionnel aux clients au Royaume-Uni et en Irlande, en répondant aux demandes par téléphone, e-mail et chat. Le candidat idéal doit avoir d'excellentes compétences en communication, une attention particulière aux détails et au moins un an d'expérience en service client. Un package de bénéfices attrayant est également offert, avec un solide soutien à la santé et au bien-être.

Benefits

25 jours de congé annuel + 8 jours fériés

Soirées d'équipe

Parking gratuit

Remise pour le personnel

Pension de 7%

Options de santé et de bien-être

Qualifications

• 1 an d'expérience en support client ou service client souhaité.
• Capacité à travailler de manière indépendante et en équipe.
• Attitude calme et rassurante.

Responsibilities

• Gérer les communications par e-mail de manière efficace.
• Répondre aux demandes des clients par téléphone, e-mails et chat en direct.
• Assister l'équipe de support client lors de la réponse aux requêtes.
• Traiter les commandes et répondre aux requêtes des clients.

Skills

Communication écrite et verbale

Attention aux détails

Compétences multitâches

Capacité à travailler sous pression

Compétences en résolution de problèmes

Job description

Our Client based in Erith is seeking aCustomer and Sales Support Representative

Location: Erith, Kent

Hours: 37.5 hours pw – rotating hours

8.30am to 5pm and 9am to 5.30pm

NO REMOTE WORKING.

Job type: permanent, paid monthly

Benefits: 25 days annual leave + 8 BH, team nights out, free parking

Staff discount, 7% co cont pension, health and wellbeing options

Our established Client based on the Erith/Belvedere border is seeking a professional Customer and Sales Support Representative to join their busy team.

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The successful Customer and Sales Support Representative candidate will be part of a team offering the highest level of service to Customers within the UK and Ireland. Responding to customer enquiries over the phone, email and webchat.

Essential skills required for the role of Customer Service Representative:

• Excellent verbal and written communication skills
• 1 year Customer Support or Customer Service experience desired.
• Excellent attention to detail, good listening skills, RFT attitude
• Ability to work well under pressure, calming and reassuring attitude
• Ability to multi-task and work to tight deadlines
• Can work independently and as part of a team.
• Can problem-solve and identify good solutions

Basic duties: Customer and Sales Support Representative

• Managing email communication in a time efficient manner
• Dealing with Quotes and Product conversions
• Special Sample projects as well as Delivery projects (opening orders etc)
• Assist the Customer Support team when needed in answering customer queries by phone, emails & live chat to the best of your knowledge, ensuring customer satisfaction with each conversation.
• Attending customer meeting remotely if needed with Account Manager
• Escalate major complaints when needed.
• Deal efficiently with processing orders and answer any customer queries.
• Any other administrative tasks required by management