Customer Service Representative 1(Temp)

TN United Kingdom; Port Talbot; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Customer Service Representative to enhance customer experience in Port Talbot. This role involves being the first point of contact for customer queries, resolving claims, and collaborating with various departments to ensure smooth order execution. Ideal candidates will have proven customer support experience, particularly in manufacturing, along with strong IT and communication skills. Join a dynamic team where your contributions will directly impact customer satisfaction and operational efficiency.

Qualifications

• Proven customer support experience in a manufacturing environment.
• Excellent IT skills, particularly in Microsoft Suite.

Responsibilities

• First point of contact for customer queries related to sales and installations.
• Build and maintain strong relationships with customers.

Skills

Customer Support Experience

IT Skills

Verbal Communication

Written Communication

Detail-oriented

Tools

Microsoft Suite

Job description

Job Title: Customer Service Representative 1 (Temp), Port Talbot

Job Details:

• Client:
• Location: Port Talbot, United Kingdom
• Job Category: Customer Service
• EU work permit required: Yes
• Job Reference: 95f722a90d94
• Job Views: 9
• Posted: 26.04.2025
• Expiry Date: 10.06.2025

Job Description:

Working at Freudenberg: We will wow your world!

Responsibilities:

• Be the first point of contact for customer queries related to sales, execution, installations, and communications.
• Build and maintain strong relationships with internal and external customers.
• Resolve customer claims and complaints fairly, effectively, accurately, and timely, in accordance with consumer laws.
• Collaborate with other departments to execute orders.
• Monitor and track lead-time, order/production status, and keep customers updated.
• Provide status updates upon request.
• Assist in developing improvement plans based on customer feedback.

Qualifications:

• Proven customer support experience, preferably within a manufacturing environment; experience in oil and gas is desirable.
• Excellent IT skills; proficient in Microsoft Suite.
• Strong verbal and written communication skills, with excellent interpersonal skills.
• Proven ability to meet targets and deadlines, and work well under pressure.
• Detail-oriented, capable of working with figures, calculations, and technical drawings.
• Ability to read and understand technical drawings is desirable.