Customer Service Representative

William Hill; Worksop; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading betting company in Worksop is looking for a Customer Service Representative to put customers first and enhance their experience. You will welcome customers, assist with bets, and promote safer gambling. Full and part-time roles are available with comprehensive training. Enjoy benefits such as annual pay reviews, bonuses, subsidised travel, and opportunities for career growth. Join us to raise your game and help customers thrive.

Benefits

Annual Pay Review & Bonus Scheme

28 days holiday entitlement (pro rata)

Paid birthday day off

Subsidised travel

Pension plan

Perks and discounts

Training and development opportunities

Qualifications

• Age 18+ is a legal requirement.
• Passion for delivering excellent customer service.
• Strong interpersonal and empathy skills to engage with diverse customers.

Responsibilities

• Welcoming customers with a friendly face.
• Processing bets and assisting with customer queries.
• Helping customers use betting terminals.
• Building relationships with customers and providing excellent customer service.
• Championing safer gambling.
• Supporting managers with shop displays and opening/closing activities.

Skills

Customer service

Interpersonal skills

Empathy

Job description

Social network you want to login/join with:

Customer Service Representative, Worksop

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Client:

William Hill

Location:

Worksop, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

524d4368b20c

Job Views:

9

Posted:

31.07.2025

Expiry Date:

14.09.2025

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Job Description:

People don’t just come here to place bets; they come for the experience. You will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business, and working in retail at William Hill is really about putting our customers first and getting to know them and the communities we serve. If you’re a people person, you’ll love working here. You’ll receive support, training, and encouragement to build a career that raises your game, with plenty of incentives to keep you motivated because by investing in you, we’ll raise our game.

You will be responsible for:

• Welcoming customers with a friendly face
• Processing bets and assisting with customer queries
• Helping customers by demonstrating how to use betting terminals
• Building relationships with our customers and providing excellent customer service
• Championing safer gambling at all times
• Supporting managers with shop displays and opening/closing activities as required

Working Patterns:

• Our shops have a variety of opening times between 8am-10pm, Monday to Sunday
• Shifts are devised on a rota basis and are subject to change, including evenings and weekends

What's in it for you? We offer a range of competitive benefits because we care about our people and their development. From financial benefits to health and wellbeing initiatives, we want you to know that at William Hill, we win together:

• Working hours: Full and part-time hours available
• Annual Pay Review & Bonus Scheme: Your salary is reviewed annually, with performance bonuses
• Holiday entitlement: 28 days annually (pro rata)
• Paid birthday day off: An extra paid day off during your birthday month
• Subsidised travel: Discounted or free Zone 1-6 Oyster card for London-based roles
• Pension plan: Contributions matched up to 4%
• Perks and discounts: Discounts in shops, cinemas, holidays
• Training and development: Opportunities for career growth and internal promotion

What do you need to be successful?

• Age 18+ (legal requirement)
• Passion for delivering excellent customer service
• Strong interpersonal and empathy skills to engage with diverse customers