Customer Service Representative

ZipRecruiter; Woking; Hybrid; GBP 22,000 - 30,000; Full time

Job description

Job Description

This is an exciting opportunity to join a growing private healthcare company focused on sleep and respiratory health. The company has a small, friendly team that works together to make a difference in people's lives. It has outstanding reviews on Trustpilot because it excels in providing the very best care and advice.

The company seeks a Customer Services Representative to join their friendly team.

This is a full-time role, Monday to Friday. This is intended to be a hybrid working role, with typically three office days and two remote working days per week.

Responsibilities:

1. Providing outstanding customer service through phone and email.
2. Taking telephone orders and payments.
3. Processing returns and refunds.
4. Supporting the sleep test team with their processes.
5. Some general data entry / admin tasks as needed.

Essential Skills:

1. Excellent written and verbal communication skills.
2. Ability to problem solve and take ownership.
3. Self-motivated team player.
4. Attention to detail.
5. Can-do, positive attitude.
6. Minimum two years of customer service experience (office or retail).

Company benefits include a SimplyHealth cash plan, exclusive discounts with numerous retailers and services, and a company pension.

Ongoing training will be provided to maintain your career development and progression.

Full training and a company laptop, headset, and other required equipment will be provided.

If you are a suitable candidate and would like to be considered for this opportunity, please do not hesitate to apply.