Customer Service Representative

William Hill; Windsor; On-site; GBP 20,000 - 26,000; Full time

Job summary

A leading betting company in Windsor is looking for a Customer Service Representative to provide excellent service to customers and support their needs. The role involves processing bets, assisting with queries, and promoting safer gambling overall. Successful candidates will be 18+, have a passion for customer service, and possess strong interpersonal skills. Opportunities for career development and a performance bonus are available.

Benefits

Annual pay review and performance bonus

28 days holiday annually (pro-rata)

Paid day off for your birthday

Subsidised travel for roles based in London

Matching pension contributions up to 4%

Discounts in shops, cinemas, holidays

Career development and training opportunities

Qualifications

• Age 18+ (legal requirement).
• Passion for delivering great customer service.
• Strong interpersonal and empathy skills.

Responsibilities

• Welcoming customers with a friendly face.
• Processing bets and assisting with customer queries.
• Helping customers learn how to use betting terminals.
• Building relationships with customers and providing excellent customer service.
• Championing safer gambling at all times.
• Supporting managers with shop displays and opening/closing activities as required.

Skills

Customer service

Interpersonal skills

Empathy

Job description

Social network you want to login/join with:

Customer Service Representative, Windsor

Client:

William Hill

Location:

Windsor, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

4359a05932d8

Job Views:

8

Posted:

01.08.2025

Expiry Date:

15.09.2025

Job Description:

People don’t just come here to place bets, they come for the experience. You will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business, and working in retail at William Hill is about putting our customers first and getting to know them and the communities we serve.

If you’re a people person, you’ll love working here. You’ll have support, training, and encouragement to build a career that raises your game, with incentives to keep you motivated because we believe investing in you raises our overall performance.

You will be responsible for:

• Welcoming customers with a friendly face
• Processing bets and assisting with customer queries
• Helping customers learn how to use betting terminals
• Building relationships with customers and providing excellent customer service
• Championing safer gambling at all times
• Supporting managers with shop displays and opening/closing activities as required

Working Patterns:

• Shops operate between 8am-10pm, Monday to Sunday
• Shifts are on a rota basis, including evenings and weekends

What's in it for you?

• Full and part-time hours available
• Annual pay review and performance bonus
• 28 days holiday annually (pro-rata)
• Paid day off for your birthday
• Subsidised travel for roles based in London
• Matching pension contributions up to 4%
• Discounts in shops, cinemas, holidays
• Career development and training opportunities

What do you need to be successful?

• Age 18+ (legal requirement)
• Passion for delivering great customer service
• Strong interpersonal and empathy skills