Customer Service Representative

(function(w,d,s,l,i){w[l]=w[l]|[];w[l].push({'gtm.start':new Date().getTime(),event:'gtm.js'});var f; Windsor; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading materials company in Windsor is seeking an experienced Customer Service Representative to manage customer relationships and handle quotes and orders. Candidates should have a minimum of 3 years' experience in customer service, preferably in manufacturing, and possess good A-Level qualifications. This role involves ensuring compliance with quality management procedures and supporting external sales efforts.

Qualifications

• Minimum of 3 years experience in a customer service environment.
• Experience in a busy office setting.
• Manufacturing experience preferred.

Responsibilities

• Manage customer relationships and communications.
• Prepare quotes and manage orders based on customer requirements.
• Support external sales and ensure compliance with quality management.

Education

A-Level or equivalent

Minimum GCSE Grade B in Maths

Grade C in English

Job description

At Morgan Advanced Materials, our rich history and dedication to innovation define who we are. Since our establishment in the UK in 1856, we have expanded globally, now operating across 70 sites in 18 countries. Our goal is to create a more sustainable world and enhance quality of life. We actively pursue this purpose through the development and production of advanced materials.

Within our business unit, we specialise in innovating cutting-edge carbon, graphite, and carbide products that deliver outstanding performance. We use our expertise to tackle complex challenges across many diverse industries to provide effective solutions for our valued customers.

Our products are shaping a better future; from enabling electric cars to charge faster and drive longer distances to maximising the operational efficiency of wind turbines. We are proud to help generate power for billions of people, deliver water to drought-stricken regions, improve the efficiency of industrial pumps, and protect lives both on the land and in the air.

Key Figures: Revenue GBP1,100.7m (2024), 8,000 employees, manufacturing in 20+ countries, and a global customer portfolio. A UK PLC with head office located in Windsor, Berkshire UK. Listed on London Stock Exchange; Member of the FTSE 250 Index.

Responsibilities:

Customer relationships:

• Communicate with allocated customers daily to manage sales conditions in coordination with external sales and sales managers.
• Maintain regular contact via phone and update data in the IFS system.
• Respond to customer inquiries regarding delivery, stock levels, current orders, quotes, and complaints.
• Inform customers about the follow-up of complaints and deliveries.
• Manage stock orders and request additional information from other departments as needed.
• Welcome and assist customers during plant tours.
• Assist in preparing customer budgets in coordination with management and external sales.
• Provide technical support externally to customers and external sales, and internally to explain customer requirements.

Quote and orders:

• Prepare quotes based on customer requirements, applying prices and conditions set by management, and file the quotes.
• Follow up on quotes, proactively renegotiate conditions if necessary, and ensure successful realization.
• Chase for pricing information and coordinate with the PPP department for non-standard quotes.

Information and communication:

• Manage sales data, file orders and complaints, and distribute accurate information to relevant departments.
• Support external sales by preparing visit information, filing visit reports, and updating data.
• Participate in organizing and attending sales meetings.
• Act as a backup customer representative when needed.
• Ensure customer welfare and uphold quality management procedures ISO 9001:2000 and internal rules.
• Adhere to environmental and safety regulations.

Qualifications / Experience required:

• Minimum of 3 years experience in a customer service environment.
• Experience in a busy office setting.
• Manufacturing experience preferred.
• Educated to A-Level or equivalent.
• Minimum GCSE Grade B in Maths and Grade C in English.

Morgan Advanced Materials is an EEO/AA/M/W/D/V Employer. We encourage you to apply for relevant jobs if you're interested.