Customer Service Representative

Fortune Brands Innovations; Westerham; On-site; GBP 24,000 - 30,000; Full time

Job summary

Join Fortune Brands Innovations as a Customer Service Representative and play a crucial role in providing exceptional service in a fast-paced environment. Engage with customers, offer technical advice, and work collaboratively with a dynamic team to enhance customer experiences. Benefit from a range of employee rewards including generous holiday allowance, employee wellness programs, and a flexible working model.

Benefits

33 days holiday including Bank Holidays

Employee Assistance Programme

Annual Incentive Plan Bonus Structure

Life Assurance

Health & Wellbeing Programme

Pension Plan

High St Reward Scheme

Refer a Friend Programme

Free Parking

Flexible working model

Employee Recognition Programme

Frequent Technology User Free Eye Care

Qualifications

• Proven experience in a customer-facing role.
• Strong communication skills both verbally and in writing.
• Technical proficiency to give clear advice.

Responsibilities

• Engage with customers via email and phone, providing technical advice.
• Execute fault-finding and schedule service appointments.
• Address customer concerns promptly and professionally.

Skills

Customer Orientation

Verbal Communication

Written Communication

Technical Proficiency

Problem-Solving

Teamwork

Job description

Are you passionate about providing exceptional customer service? Do you thrive in fast-paced environments where every interaction matters? Are you ready to be a part of an innovative and dynamic team? We are currently looking for a Customer Service Representative to join our busy team in Westerham - TN16!

As a Customer Service Representative, you will be the voice of our company, engaging with customers through both email and telephone. Your main objective will be to provide technical advice, execute fault-finding, and schedule service appointments. In our fast-paced call centre, you'll ensure our customers receive an exceptional service journey, addressing their concerns promptly and professionally, and striving to resolve issues at the first point of contact.

Hours of Work: Full-time, permanent position.

Customer Service Representative Requirements

• Proven experience in a customer-facing role with a strong customer orientation.
• Excellent verbal and written communication skills.
• Technical proficiency with the ability to offer clear and concise advice.
• A proactive approach to problem-solving and the ability to handle difficult situations with grace.
• Strong team player who is self-motivated and resilient in a competitive environment.
  
  

Customer Service Representative Benefits

• 33 days holiday (inclusive of Bank Holidays)
• Employee Assistance Programme
• Annual Incentive Plan Bonus Structure
• Life Assurance
• Health & Wellbeing Programme, including health cash plan and employee assistance
• Pension Plan
• High St Reward Scheme
• Refer a Friend Programme
• Free Parking
• Frequent Technology User Free Eye Care
• Flexible working model
• Employee Recognition Programme
  
  

Meet the Organisation: Who We Are and What We Do

Fortune Brands Innovations is a leading US-based company listed on the New York Stock Exchange, renowned for our dynamic portfolio of brands dedicated to enhancing homes worldwide. Our kitchen and bathroom division, Fortune Brands Water Innovations, encompasses luxury brands like Shaws of Darwen, Perrin & Rowe, and Victoria & Albert Baths under the House of Rohl umbrella. With a commitment to innovation, craftsmanship, and outstanding customer service, our ensemble of over 600 dedicated professionals works collaboratively to deliver high-quality products.

If you think you are suitable for this Customer Service Representative role, please apply now and take the first step towards a rewarding career with us!