Customer Service Representative

You must be fluent in another European Language - Business German, French or Spanish would be desirable.

This role is based in Worcester, Worcestershire.

The position reports to the Customer Service Manager. Candidates must be able to create an instant rapport with our customer base in an engaging, inquisitive, resourceful manner and must have proven experience in a front-facing role. Offering amazing customer service is extremely important to us; our customer interactions go far beyond the traditional telephone support, such as email, live chat, web, and self-service. Customer support is more than just providing answers; it’s an important part of the promise Southco makes to its customers and focuses on creating a positive first impression helping to drive business growth within the region. You should:

• Respond and process (into the business system) requests from Customers, Distribution & Account Managers in a timely manner.
• Expedite customers’ orders as required and liaise with Logistics and internal suppliers to ensure on-time shipments.
• Develop relationships with existing customers, by promoting Southco’s products and services. Follow up on requests for quotations and samples.
• Build a strong relationship with our internal and external functions helping deliver ambitious sales strategies and to achieve revenue growth.

Requirements

• Fluency in German, Spanish or French
• Computer Literate Microsoft Word and Excel required
• Proactive, with excellent communication and telephone skills
• Business system experience (SAP is desirable)
• Previous Customer Service experience would be desirable
• Ability to multi-task, organise and prioritise work

So why join us?

At Southco, our employees are at the heart of what we do; we’re a family and strive to maintain our culture. By joining us you will benefit from:

• Globally competitive compensation
• Pension match up to 8%
• Life assurance
• Wellness initiatives
• Family fun days

Why Southco?

With over 70 years of engineering excellence and more than 3000 employees in 20 countries, Southco is a global leader for the manufacturing of engineered access solutions, products that you and thousands of others interact with every day. Our products form what we call "touch points", such as locks, latches, fasteners, hinges, handles, and many other products that serve virtually hundreds of industries worldwide.

Southco employees enjoy an excellent work/life balance, globally competitive compensation, and global and local connections with colleagues from around the world who share the same vision and passion. Being part of the Southco family means being part of a success story that spans almost a century and is still being written by people just like you today.

Job Types: Full-time, Permanent

• Company events
• Company pension
• Free parking
• On-site parking

Schedule:

• Monday to Friday (Hybrid - 3 days in office)

Experience:

• Customer relationship management: 3 years (preferred)
• Account management: 3 years (preferred)
• Upselling: 3 years (preferred)

Job Overview

ID: 1450303

Date Posted: Posted 4 days ago

Expiration Date: 20/05/2025

Location: Worcestershire

Competitive