Customer Service Representative

Auto Parts Group; Welshpool; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading automotive parts supplier in Wales is seeking a Customer Service Representative to manage customer inquiries and provide exceptional service. The ideal candidate is passionate about customer service, reliable, and has a proactive mindset. This role offers benefits like paid parental leave, training, and discounts with major retailers.

Benefits

Paid Parental Leave

Comprehensive training and support

Exclusive discounts with retailers

Free Employee Assistance Program

Regular team events

Qualifications

• Passionate about customers and service.
• Self-starter with a solutions-focused mindset.
• Reliable and punctual.

Responsibilities

• Manage parts inquiries, requests, and quotes.
• Ensure a professional customer experience.
• Manage parts and inventory using APG systems.
• Address customer escalations and maintain order records.
• Meet KPIs and focus on continuous improvement.

Skills

Customer service experience

Sales experience

Strong relationship-building skills

Proactive mindset

Confident communication

Job description

About Auto Parts Group (APG):

At Auto Parts Group (APG), we aim to be Australia's top independent supplier of genuine and aftermarket automotive parts, providing our customers with a "Real Advantage."

APG is part of GPC Asia Pacific, a leading supplier of industrial and automotive parts in Australia, New Zealand, and Southeast Asia. GPC has over 8,000 employees in Asia Pacific and more than 60,000 globally, with well-known brands like Repco, NAPA, AMX, and Motion Industries.

About the Role:

As a Customer Service Representative, you will:

• Provide excellent customer service by managing parts inquiries, requests, and quotes.
• Handle phone services and ensure a professional customer experience.
• Use APG systems to manage parts and inventory.
• Address customer escalations and maintain order records.
• Meet KPIs and focus on continuous improvement.

About You:

We are looking for someone who is:

• Passionate about customers and service.
• Experienced in customer service and sales, with strong relationship-building skills.
• A self-starter with a proactive, solutions-focused mindset.
• Reliable, punctual, and a confident communicator.

What We Offer:

• APG 'Me' Day: A paid, flexible day for team members to use as they wish.
• Paid Parental Leave: Newly introduced paid parental leave for permanent employees.
• Training: Comprehensive training, support, and resources provided.
• Business Perks: Exclusive discounts with retailers like Woolworths, JB HIFI, Caltex, and Hoyts Cinemas.
• Events: Regular team catch-ups, monthly events, and annual awards.
• Wellbeing: Free, confidential Employee Assistance Program (EAP) for you and your family, including financial and legal counselling.
• Diversity: A diverse team with varying ages, nationalities, abilities, and cultures.
• Security: A 30-year strong and growing business.

We are driven to provide the best customer experience and need individuals to help us reach our goals. It all starts with you.

Please submit your resume by clicking on the "Apply" button.