Customer Service Representative

Switch Cars; Welshpool; On-site; GBP 40,000 - 60,000; Full time

Job summary

A car subscription service provider is seeking a dedicated Customer Service Representative in Welshpool. The role involves responding to inquiries, troubleshooting issues, and processing transactions. Ideal candidates will have strong customer service experience and excellent communication skills. We offer competitive salary, career development opportunities, and a collaborative culture.

Benefits

Competitive salary

Opportunities for career development

Flexible work arrangements

Inclusive company culture

Qualifications

• Proven customer service experience, preferably in a customer-facing role.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Troubleshoot customer issues and provide timely resolutions.
• Process customer orders, returns, and transactions.

Skills

Customer Service Experience

Communication Skills

Problem-Solving

Computer Proficiency

Job description

About the role

We are looking for a dedicated and customer-focused Customer Service Representative to join our team at SwitchCars in Welshpool, WA. In this full-time role, you will be the first point of contact for our valued customers, providing exceptional service and support to enhance their experience with our company.

What you\'ll be doing

• Respond to customer inquiries via phone, email, and chat in a prompt and professional manner
• Troubleshoot customer issues, identify solutions, and provide accurate and timely resolutions
• Process customer orders, returns, and transactions with attention to detail
• Maintain a strong understanding of our products, services, and policies to effectively address customer needs
• Contribute to the continuous improvement of our customer service processes and procedures

What we\'re looking for

• Proven customer service experience, preferably in a customer-facing role
• Excellent communication and interpersonal skills, with the ability to build rapport and provide exceptional service
• Strong problem-solving and decision-making abilities to handle a variety of customer inquiries
• Proficient in using computer systems and software applications
• Strong desire to learn and grow

What we offer

At SwitchCars, we are committed to providing our employees with a rewarding and fulfilling work environment. Our comprehensive benefits package includes:

• Competitive salary and annual reviews
• Opportunities for career development and advancement
• Flexible work arrangements and work-life balance support
• A collaborative and inclusive company culture

About us

SwitchCars is a growing provider of car subscription services in Australia. With a strong focus on customer satisfaction, we strive to deliver exceptional experiences to our clients. Join our team and be a part of our exciting journey as we continue to grow and innovate in the industry.

Apply now to become our next Customer Service Representative and take the first step towards a rewarding career, full of growth opportunities with SwitchCars.

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• How many years\' experience do you have as a Customer Service Representative?
• Do you have customer service experience?
• Do you have a current Australian driver\'s licence?

What can I earn as a Customer Service Representative