Customer Service Representative

MiniMed; Watford; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

MiniMed is seeking a Customer Care & Supply Chain professional to drive customer experience through tech-enabled processes. Based in Watford/Copenhagen with a 3/2 hybrid split, you will work with patients, hospitals, and internal teams to resolve issues, capture data, and improve workflows.

The role requires fluent English and Danish, plus knowledge of CRM systems (preferably SAP). A collaborative, accurate, and proactive mindset is essential for success in this fast-paced environment.

Qualifications

• Fluent English, Danish, and sufficient Norwegian.
• Experience with CRM systems, preferably SAP.
• Strong communication skills and customer orientation.
• Structured, resilient work style with attention to detail.
• Ability to motivate others to pursue common goals and drive process improvements.
• Hybrid working model: 2/3 in office Watford or Copenhagen.

Responsibilities

• Provide professional support to patients, Centre of Expertise and Field Sales teams.
• Contribute to customer satisfaction goals.
• Handle all incoming calls and emails, prioritise urgent enquiries and orders, and drive resolution.
• Resolve issues and communicate proactively with customers/patients.
• Participate in or lead process improvement and standardisation projects.
• Capture and document customer/patient specifics in internal systems.

Skills

Communication skills

Process improvement

Customer orientation

Motivating others

Tools

SAP

Job description

At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.

About The Role

By joining Customer Care & Supply Chain (CC&SC), you will get a unique opportunity to drive customer experience through technology innovation and contribute to bringing our Mission to patients all over the world. Working in CC&SC means being close to our customers, patients, and critical people inside hospitals, (nurses, physicians, procurement departments, suppliers, national health care bodies and others) and internally you get to interact with many key stakeholders and functions (sales, pricing, marketing, etc.). The role is permanent and based at the Watford/Copenhagen office (hybrid working model 3/2). Monday/ Tuesday and Thursday being office days.

Responsibilities may include the following and other duties may be assigned:

• Provide a professional level of support to patients, Centre of Expertise and Field Sales team.
• Contribute to the company goals in the areas of customer satisfaction.
• Be responsible for handling all incoming calls and e-mails to shared mailboxes, prioritizing urgent enquiries/orders, and taking ownership through to resolution.
• Be responsible for issue resolution and reactive communication towards the customer/patient.
• Contribute to process improvement / standardization (internal/external) and be able to participate or lead projects.
• Be responsible for capturing and documenting customer/patient specificities in internal systems.

Required Knowledge And Experience

• Language: fluent English, Danish, sufficient Norwegian
• Previous experience with CRM systems – Preferably SAP
• Strong communication skills;
• Structured way of working, resilience and customer orientation
• A drive for Process Improvement
• Ability to motivate others to pursue common goals
• Positive, can do, attitude.
• High level of accuracy, accountability, integrity and flexibility
• Hybrid working model: 2/3 times a week in the office in Watford/Copenhagen

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

MiniMed offers a competitive salary and flexible benefits package

At MiniMed, we put people first. A commitment to our employees lives at the core of our values: We recognize their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.

About MiniMed

We want to make every day a better day for people living with diabetes. Our team of creative innovators around the globe share a passion for finding the simplest solutions to the problems that people with diabetes face on a daily basis. For more than 40 years, we've been redefining what's possible, from intelligent dosing systems designed for real life to predictive insights that stay a step ahead, and we're dedicated to continuing to support our customers through every step of their journey — meeting them where and how they need it.