Customer Service Representative

BRE Group; Watford; Hybrid; GBP 28,000; Part time

Job summary

A leading built environment innovation hub is looking for a part-time Customer Service Representative in Watford. You'll support users of BRE's health and safety platform, responding to enquiries and building relationships while ensuring excellent service. The ideal candidate has strong customer service skills and is proactive. Competitive salary on a pro-rata basis with flexible working hours offered.

Benefits

Pension scheme – 5% employer-matched contribution

Life assurance – 4x your basic salary

Health cashback scheme

Onsite facilities – Restaurant, nursery, free parking

Learning & development opportunities

Qualifications

• Proven experience in a customer service or support role.
• Excellent verbal and written communication skills.
• Confident using Microsoft Office and quick to learn new tools.
• Strong organisational skills with the ability to manage multiple queries.
• Proactive attitude and genuine desire to help people.

Responsibilities

• Respond to customer enquiries via phone and email ensuring timely resolution.
• Build positive relationships with users by understanding needs.
• Maintain accurate records of customer interactions in our CRM system.
• Gather and relay customer feedback for product improvements.

Skills

Customer service experience

Verbal and written communication

Organisational skills

Proactive attitude

Ability to work independently

Tools

Microsoft Office

Job description

* This is a part-time position (25 hours per week) *

Make your mark at BRE!

BRE aims to be the world’s leading innovation, science and data hub for the built environment. For more than a century, we have provided government and industry with cutting-edge research and testing. Join us to help deliver products, advice, services, standards and qualifications used around the globe to make buildings better for people and the environment. Through science-led solutions to urgent challenges, we will build a thriving and sustainable world.

Your role at BRE

As a Customer Service Representative (part-time position), you’ll play a vital role in supporting users of YellowJacket, BRE’s cloud-based health and safety platform used across the construction industry. You'll be the first point of contact for our customers, helping them get the most out of the system by resolving enquiries, building strong relationships, and acting as the voice of the customer within the team.

Key responsibilities will include:

• Respond to customer enquiries via phone and email with clarity, empathy, and professionalism, ensuring timely resolution in line with SLAs
• Build positive relationships with users by understanding their needs and delivering excellent ongoing support
• Maintain accurate records of customer interactions, renewals, and service activity in our CRM system
• Gather and relay customer feedback to inform product improvements and enhance the user experience.

What we are looking for

Essential:

• Proven experience in a customer service or support role, ideally in a digital or technical environment
• Excellent verbal and written communication skills
• Confident using Microsoft Office and quick to learn new digital tools and systems
• Strong organisational skills with the ability to manage multiple queries and priorities
• A proactive attitude and genuine desire to help people
• Ability to work independently and collaboratively in a team setting

Desirable:

• Experience with online services or software platforms
• An understanding of health and safety processes or the construction sector

BRE Benefits

At BRE, we offer a competitive salary, reviewed annually, along with a comprehensive benefits package designed to support your financial security, well-being, and career development.

Financial & Security Benefits

• Pension scheme – 5% employer-matched contribution

• Life assurance – 4x your basic salary

• Enhanced maternity package

Health & Wellbeing

• HealthPartners cashback scheme – Reclaim costs on prescriptions, physiotherapy, dental care, and more

• Onsite facilities – Restaurant, nursery, and free parking, including at-cost EV charging points

Career Development

• Learning & development – Free access to BRE Academy and our online learning platform

• Professional membership reimbursement

For full details on our benefits, visit: BRE Employee Benefits

Work Location Options

Hybrid – This role offers a mix of home and office working. You will need to be within commuting distance of our Watford office, as you will be expected to attend in person (2-3 times per week for the first month of trainingand then 1-2 times per month after your first month of training).

This is a part-time position (25 hours per week) split over 5 working days per week, with flexible hours to be worked during core business hours (8.45am-5.15pm). The salary will be £28,000 pro rata.

Our Recruitment Process

Online Assessment

Shortly after you apply (within approximately 10 minutes), you’ll receive a link to complete an online assessment. This takes around 20 minutes and helps us better understand your skills and suitability.

Note to Employment Agencies

At BRE, we value the relationships we have built with our preferred recruitment partners. We do not accept unsolicited CVs from employment agencies. Any CVs submitted directly to a BRE employee or hiring manager without a signed BRE Employment Agency Agreement and an active engagement for the specific role will be considered unsolicited. In such cases, no fees will be payable should the candidate be hired through this or any other means.

Equal Opportunities Statement

BRE is an equal opportunities employer. We assess all qualified applicants based on merit and do not discriminate on the grounds of race, colour, religion, sex, age, national origin, disability, veteran status, genetic information, or any other legally protected characteristics.

#LI-SR1