Customer Service Representative

ZipRecruiter; Warrington; On-site; GBP 26,000; Full time

Job summary

A customer service company is seeking a proactive Customer Service Advisor in Birchwood, Warrington. You will assess claims and provide exceptional service to customers in a dynamic environment. Ideal candidates should possess strong communication skills and a good understanding of motor vehicles, with training available for non-technical backgrounds. This position offers full-time, permanent employment with a salary of £26,000.

Qualifications

• Solid understanding of motor vehicles (training provided for non-technical profiles).
• Strong administrative and IT skills (MS Office proficiency essential).
• Excellent communication when dealing with customers.

Responsibilities

• Assess and process mechanical breakdown claims.
• Deliver exceptional service to customers and partners.
• Maintain complete and consistent claim records.

Skills

Customer service skills

Communication skills

Problem-solving skills

Teamwork

Job description

Job Description

Are you passionate about cars and customer service? Do you thrive in a fast-paced, problem solving environment? We're looking for a proactive and detail-orientated Customer Service Advisor to join a wonderful, friendly team in Birchwood.

Job Type: Full-time, Permanent

Salary: £26,000

Location: Birchwood, Warrington

What you will be doing:

• Assess and process mechanical breakdown claims in line with policy terms.
• Deliver exceptional service to customers, dealerships, and repair partners.
• Communicate effectively with repairers and main dealer workshops.
• Ensure accurate and timely claim validation.
• Maintain complete and consistent claim records using internal systems.
• Support continuous improvement of claims processes and team collaboration.

What you'll be doing:

• Solid understanding of motor vehicles (training provided for non-technical profiles).
• Strong administrative and IT skills (MS Office proficiency essential).
• Excellent communication and empathy when dealing with customers.
• A team-first attitude with a proactive and positive mindset.
• Ability to take initiative, solve problems, and stay accountable.
• Provide knowledge of UK automotive warranty products.

If this sounds like a perfect match for you... get in touch with Adecco Warrington today!