Customer Service Representative

Hunter Savage; Warrenpoint; On-site; GBP 24,000; Full time

Job summary

A leading company in Northern Ireland is hiring a Customer Service Representative to join their team. This role involves managing customer inquiries, providing technical support, and collaborating with sales and logistics teams. Candidates should have at least one year of experience in customer service, strong communication skills, and a proactive attitude.

Benefits

Bonus scheme

28 days annual leave

Pension plan

Health plan

Wellbeing programme

Cycle to Work Scheme

Qualifications

• 1+ years’ experience in customer service, order processing or sales support.
• Comfortable using Microsoft Office and ideally an ERP system.
• Friendly, professional, and enthusiastic with excellent telephone manner.

Responsibilities

• Manage sales email inbox and respond to enquiries.
• Deliver exceptional customer care and support.
• Collaborate with logistics, warehouse, and operations teams.

Skills

Verbal Communication

Written Communication

Organisational Skills

Multitasking

Proactive Attitude

Education

GCSE English and Maths (Grade C or above)

Tools

Microsoft Office

ERP System

Job description

We are hiring exclusively for our client, a growing distributor, who are seeking a proactive and personable Customer Service Representative to join their Newry based team. This is an exciting opportunity to join a thriving company during a period of growth, supporting both customers and the internal sales function.

Top 3 Things to Know About this Job:

1. Join a growing team in a thriving distribution business
2. Varied, customer-facing role with technical product exposure
3. Excellent workplace benefits including bonus scheme and wellbeing perks

The Role:

• Manage the sales email inbox, responding to enquiries and processing sales orders
• Verify customer and order details, including payment and delivery requirements
• Deliver exceptional customer care, including product queries, availability, delivery updates, and complaint resolution
• Provide technical and product support, offering suitable alternatives where needed
• Support proactive telesales efforts and contribute to individual and team KPIs
• Act as a point of contact for field sales reps and trade visitors
• Assist with order entry, sample requests, stock updates and admin duties
• Collaborate closely with logistics, warehouse and operations teams
• Support general office administration and ad hoc duties as required

The Person – What We’re Looking For

• 1+ years’ experience in customer service, order processing or sales support
• Comfortable using Microsoft Office and ideally an ERP system
• Strong verbal and written communication skills
• Friendly, professional and enthusiastic with excellent telephone manner
• Well organised, able to multitask, prioritise, and meet deadlines
• Self-motivated team player with a proactive attitude
• GCSE English and Maths (Grade C or above)
• Willingness to learn technical product details over time

Desirable:

• Previous work in a distribution/import environment
• Driving licence and own transport

The Reward – What’s in it for You?

• £24,000 per annum + bonus scheme
• 28 days annual leave (including stats and Christmas shutdown)
• Pension, health plan, and wellbeing programme
• Cycle to Work Scheme

Next Steps – Why Hunter Savage

We work with some of Northern Ireland’s most exciting distributors and SME brands. For more information or to apply for this Customer Service Representative job, contact Nuala McClinton today. Visit our website to explore more roles in Customer Service, Sales Support, and Operations.