Customer Service Representative

Tudor Employment Agency Ltd; Walsall; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading employment agency is seeking a Customer Service Representative to join a client in Walsall. The ideal candidate will have strong communication skills and a passion for customer service. Responsibilities include handling enquiries, providing product information, processing orders, and upselling. The position offers a rate of £12.21 per hour with specific working hours.

Qualifications

• Top-notch communication skills required.
• Passion for delivering outstanding customer service.

Responsibilities

• Handling customer enquiries via phone, email & chat.
• Providing information on products & services.
• Processing orders & returns efficiently.
• Upselling products when appropriate.
• Analyzing customer needs to offer best solutions.
• Maintaining professionalism & phone etiquette.

Skills

Strong data entry and administration skills

Effective communication with customers

Excellent telephone manner

Job description

Overview

We're Hiring! Tudor Employment Agency is currently recruiting for a Customer Service Representative to join our client based in Walsall.

The ideal candidate should have top-notch communication skills and a passion for delivering outstanding customer service.

Responsibilities

• Handling customer enquiries via phone, email & chat
• Providing information on products & services
• Processing orders & returns efficiently
• Upselling products when appropriate
• Analyzing customer needs to offer the best solutions
• Maintaining professionalism & phone etiquette at all times

Experience / Qualifications

• Strong data entry and administration skills
• Effective communication with customers
• Excellent telephone manner

Hours of Work

8:30am – 5:00pm, Sunday to Thursday. Occasional requirement to work a Saturday & have Wednesday off.

Rate of Pay

£12.21 per hour

How to Apply

If you're customer-focused, language-savvy, and ready to shine in a dynamic role, we’d love to hear from you!

Contact our Commercial team on 01922 725445 (ext. 1003 or 1004) or submit your CV to [e-mail] quoting ref TEALOVCSA/40

Or register online: Tudor Registration Form

For all our roles, visit: www.tudoremployment.co.uk

#TeamTudor is waiting for your call!