Customer Service Representative

TN United Kingdom; United Kingdom; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player in HVAC services seeks a dedicated Customer Service Representative. This role is vital to providing exceptional service and comfort to clients, focusing on answering inquiries, scheduling appointments, and performing administrative tasks. With a commitment to customer satisfaction and a supportive team environment, you will thrive in a role that emphasizes relationship building and attention to detail. Enjoy flexible working options and the opportunity to grow in a leadership role while contributing to a mission of total home comfort. If you are passionate about customer service and looking for a rewarding career, this is the perfect opportunity for you.

Benefits

Flexible working options

Leadership Role

Learning opportunities

Qualifications

• 1+ years of experience in Customer Service or Customer Success roles.
• Strong attention to detail and ability to manage multiple stakeholders.

Responsibilities

• Answering phones and scheduling customers through software.
• Performing administrative duties and assisting with retail purchases.

Skills

Customer Service Experience

Team Player

Attention to Detail

Relationship Building

Stakeholder Management

Tools

Scheduling Software

Job description

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Client:

Home Comfort Services, Inc.

Location:

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

e36113ac1815

Job Views:

6

Posted:

24.04.2025

Expiry Date:

08.06.2025

Job Description:

Home Comfort is a local HVAC service provider. Your comfort level in your home is very important to us. We consider our customers to be long-time friends; therefore, it is important to us to offer the best equipment and services available. No matter what problem you may encounter, our team can help with your heating and cooling needs. When you call Home Comfort you will be greeted by a friendly voice looking forward to helping with your questions about your home or business comfort needs. If for some reason you experience an unfortunate problem when our office is closed, one of our “on call” technicians will respond to your need any day, any time.

For more information, please feel free to call our office at (847) COMFORT.

Our Mission: “To provide families with total home comfort while delivering complete customer satisfaction.” We make your home more comfortable!

The Role:

This role entails answering phones, scheduling customers through our scheduling software, helping customers with retail purchases, and performing administrative duties. Our Customer Service team often wears multiple hats. We have Customer Service Representatives who are now working with us on marketing, internal audit, sales, and HR. No cold-calling or hard selling required because we have enough work to keep us busy year-round. You will rarely have to deal with upset or frustrated customers because we deliver on our promises!

Ideal Profile:

• You have at least 1 year experience within a Customer Service or Customer Success role, ideally within the HR Tech industry.
• You are a strong team player who can manage multiple stakeholders.
• You are a strong networker & relationship builder.
• You pay strong attention to detail and deliver work that is of a high standard.

What's on Offer?

• Flexible working options.
• Leadership Role.
• A role that offers a breadth of learning opportunities.