Customer Service Representative

(function(w,d,s,l,i){w[l]=w[l]|[];w[l].push({'gtm.start':new Date().getTime(),event:'gtm.js'});var f; United Kingdom; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading residential property brand is seeking a Customer Service and Sales Representative to manage front desk interactions and support tenants. Ideal candidates will demonstrate exceptional customer service and communication skills combined with an organised and friendly presence. This is a crucial role that ensures first-rate experiences for residents and guests alike.

Qualifications

• Exceptional customer service skills for meeting mystery shopper criteria.
• Friendly and confident personality with a can-do attitude.
• Highly organised, detail-oriented, and tech-savvy.

Responsibilities

• Welcoming visitors and handling walk-in enquiries.
• Managing inboxes and responding to tenant queries.
• Organising building events and preparing move-in packs.

Skills

Customer Service

Communication

Multitasking

Organisation

Tech-savviness

Tools

Hubspot

Job description

Are you a people person with a passion for delivering outstanding customer service? Do you thrive in a dynamic, fast-paced environment? We're looking for a confident and proactive Customer Service and Sales Representative to be the welcoming face of our reception area and a key point of contact for residents, contractors, and guests.

About the Company

You'll be joining a well-established and growing residential property brand that prides itself on delivering high-quality homes and exceptional service across the UK rental market. Known for its stylish, resident-focused developments, the company is committed to creating places people are proud to live in-and equally proud to work for.

About You

You are friendly, well-presented, and bring a warm and professional attitude to every interaction. You have a fantastic telephone manner, strong communication skills, and excellent email writing ability. You take pride in helping people, staying organised, and working with precision.

Key Responsibilities

• Welcoming visitors and applicants at our front desk and handling walk-in enquiries.

• Managing inboxes (Wembley & repairs), handling calls, and responding to tenant queries.

• Scheduling viewings and maintenance access, and managing the Wembley diary.

• Performing pre-calls for prospective applicants and supporting leasing processes in Hubspot.

• Organising building events and preparing move-in packs and inductions for new residents.

• Ensuring building systems like Help the Move, Parcel Safe, and Just-in are up to date.

• Booking and liaising with contractors, issuing access passes, and updating records.

• Monitoring office stock and welfare supplies, placing orders as needed.

• Carrying out building walks and inspections to uphold high standards.

What We're Looking For

• Friendly and confident personality with a can-do attitude.

• Exceptional customer service skills - especially important for meeting mystery shopper criteria.

• Proficient in email and telephone communications.

• Highly organised, detail-oriented, and tech-savvy (Hubspot experience is a bonus).

• Ability to multitask and manage a busy front-of-house role efficiently.

If you enjoy variety, have a passion for service, and are ready to be the heartbeat of our building, we'd love to hear from you!

Apply now and make a difference where first impressions truly count.