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Customer Service Representative
JR United Kingdom
United Kingdom
On-site
GBP 25,000 - 45,000
Full time
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Job summary
An innovative company is seeking a dedicated customer support specialist to join their mission of enhancing the trading experience for sports card collectors. In this role, you'll engage with customers, resolve inquiries, and streamline support processes. You'll be part of a high-performing global team, with opportunities for growth into specialized roles. The company values competitive excellence and character, offering top-of-market compensation and a chance to work with a world-class team. If you're passionate about customer satisfaction and ready to make a meaningful impact, this position is perfect for you.
Benefits
Qualifications
- Passionate about customer support and helping collectors.
- Ability to identify bottlenecks and propose solutions.
Responsibilities
- Respond to customer support emails promptly and efficiently.
- Identify and report operational bugs to the tech team.
Skills
Tools
Job description
Social network you want to login/join with:
Veriswap
Other
Yes
5
30.03.2025
14.05.2025
About Veriswap
Veriswap is a barter marketplace for sports cards. We’re a team of high-performers on a mission to allow collectors to trade sports cards anytime, anywhere. We care deeply about customer satisfaction, so we need your help ensuring smooth functioning across various aspects of our marketplace. If you’re passionate about helping collectors and want to see your work make a direct impact in tens of thousands of collectors’ lives–we’d love to have you join our mission!
Who We’re Looking For
- Someone who embodies our core values:
- Competitive greatness
- Unimpeachable character
- Speed is king
You will be part of a global team of support specialists, reporting to the Customer Support Team Lead. This is a great opportunity if you care genuinely and passionately about customer support and about the role it plays in making a customer-centric team successful. There is great growth potential within the role, with opportunities to progress into a Level 2 support function, as well as a number of specialist roles within the company.
Day to Day Responsibilities:
- Promptly respond to at minimum of 12 customer support emails per hour on Zendesk that mainly consist of: Order statuses on a customer’s shipment, questions on how to use Veriswap and customer complaints.
- Identify customer support bottlenecks and propose systematic solutions that can be formalized into SOPs.
- Communicating shipment requests to our logistics team to ensure timely delivery of packages.
- Reporting any bugs in our operational flow that our tech team can fix.
At Veriswap, You’ll Enjoy:
- Top-of-market compensation: Because our team is only comprised of the best of the best, we pay the very top-of-market.
- Working with a world-class team: From engineering, to product, to operations, we hire only the best of the best.
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