Customer Service Representative

ZipRecruiter; Truro; Hybrid; GBP 26,000; Part time

Job summary

ZipRecruiter seeks a Part-Time Sales Advisor for its EE Truro branch, perfect for confident communicators. The role prioritizes fostering customer relationships over hard sales, offering flexibility and a supportive work environment, with a competitive salary starting at £25,087, increasing after 9 months, plus various family-related benefits and discounts.

Benefits

Uncapped commission scheme

Online GP access for you and your family

Paid carer's leave for up to 2 weeks

18 weeks full pay maternity/paternity/adoption leave

Discounts on EE & BT products

Volunteering days

Optional private healthcare and dental insurance

Concierge service

Responsibilities

• Talking to customers over the phone about enhancing their digital lives and discussing the right products for them.
• Providing training on products and services.

Job description

Job Description

Where: EE Truro

Part Time: Permanent

Start Date: 06th October 2025

Salary: £25,087

Hourly rate: £12.82

The Role

If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or perhaps negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services.

We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Truro?

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss appointments or can look after your family in an emergency. This includes giving you the opportunity to schedule your own breaks, bank time, and the option of occasional home working.

What’s in it for you?

• A great starting salary of £25,087 rising to £25,684 after 9 months, plus an uncapped, super simple commission scheme.

• Online GP access via telephone or video 24/7 for you and your immediate family, fully funded by us.

• Market-leading paid carer’s leave, up to 2 weeks off for colleagues caring for family or friends who are disabled, ill, or elderly.

• Family Leave – Equalised maternity, paternity, and adoption leave, providing all parents 18 weeks of full pay and 8 weeks of half pay in the first year, regardless of how they choose to grow their family.

• Discounts on EE & BT products, including Mobile and Broadband, saving you hundreds of pounds every year.

• Support to carve your own career path. We’re passionate about developing our people and will support you to achieve your career aspirations.

• Volunteering days to give back to your local community.

• Optional private healthcare and dental insurance to protect you and your family.

• Concierge service.

On top of that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?