Customer Service Representative

i2i Recruitment; Tewkesbury; On-site; GBP 23,000 - 31,000; Full time

Job summary

i2i Recruitment is seeking a customer service-focused professional to join our team in the UK. You will handle inquiries via email, phone, WhatsApp and post, and manage FNOL claims efficiently.

This role offers an inclusive culture, opportunities for professional development, and regular feedback. You will help maintain accurate client records and contribute to improvements in service and satisfaction.

Qualifications

• Experience in customer service within hospitality and/or a telephone based role, and/or claims handling.
• Excellent communication skills.
• Organised and proactive approach.
• Attention to detail.
• Ability to juggle multiple tasks.
• Experience with CRM systems (Salesforce, Instanda, Xero advantageous).

Responsibilities

• Providing exceptional customer service via email, phone, WhatsApp, and post
• Handling FNOL claims efficiently, liaising with internal and external stakeholders
• Updating client documentation and internal records accurately
• Staying informed about product developments and market trends
• Resolving complaints and managing difficult clients professionally
• Supporting operational improvements within the team
• Keeping your line manager updated on your progress and objectives

Skills

Customer service

Excellent communication

Multitasking

Attention to detail

Organised

CRM knowledge

Tools

Salesforce

Instanda

Xero

Job description

WHAT'S IN IT FOR YOU?

• Supportive team environment
• Opportunity to develop customer service and claims handling skills
• Exposure to a fast-paced, dynamic working environment
• Chance to make a real difference to customer satisfaction

MUST HAVE'S

• Experience in customer service within hospitality and/or a telephone based role, and/or claims handling
• Excellent communication skills
• Organised and proactive approach
• Attention to detail
• Ability to juggle multiple tasks
• Experience with CRM systems (Salesforce, Instanda, Xero advantageous)

NICE TO HAVE'S

• Knowledge of FCA, PRA, regulatory standards
• Experience in insurance or financial services
• Familiarity with health and safety procedures

SO, WHAT WILL YOU BE DOING?

• Providing exceptional customer service via email, phone, WhatsApp, and post
• Handling FNOL claims efficiently, liaising with internal and external stakeholders
• Updating client documentation and internal records accurately
• Staying informed about product developments and market trends
• Resolving complaints and managing difficult clients professionally
• Supporting operational improvements within the team
• Keeping your line manager updated on your progress and objectives

HELPFUL EXTRAS

• Opportunities for ongoing professional development
• Inclusive and diverse workplace culture
• Potential for career progression within the company
• Regular feedback and performance reviews

Our mission of 'Making Recruitment Personal' also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion.

We strive to personally connect with each applicant, but due to the number of applications we receive, this is not always possible. We will still aim to update you on your application, regardless of if it's successful