Customer Service Representative

Lyreco Group; Telford; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading customer service company seeks a Customer Service Advisor in Telford to deliver exceptional customer support. The role requires strong communication skills and the ability to work effectively within a team. Benefits include up to 38 days of holiday, a pension scheme, and opportunities for career breaks. Applicants should be well-organized and articulate, ensuring the highest level of customer care.

Benefits

31 days holiday

Pension & Life Assurance Scheme

Private medical insurance

Career break opportunities

Qualifications

• Experience in delivering exceptional customer service.
• Ability to work to deadlines while providing quality service.
• Strong telephone manner.

Responsibilities

• Provide highest level of customer experience.
• Update and maintain customer records.
• Support field-based and inside sales teams.

Skills

Excellent communication skills

Customer rapport skills

Organizational skills

Computer literacy

Job description

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Customer Service Representative, Telford

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Client:

Location:

Telford, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

d89d696f04ce

Job Views:

6

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

Description

Customer Care Advisor
Location: Donnington- Telford
Salary: Up to £24,570K per annum
Mon- Fri- 9am-5.30pm.
Fixed Term 6 months contract.

Are you passionate about delivering exceptional customer service? Do you thrive in dynamic environments where customer satisfaction is a top priority? We’re looking for an experienced and driven individual to join our Customer Care team in Telford.

As a key member of our team, you will be at the forefront of providing unparalleled support to our customers. If you're eager to be recognized as the best in the business for customer service, this is your chance to shine.

Benefits: 31 days holiday, rising to 38, after longer service (inclusive of bank holidays), Pension & Life Assurance Scheme, Private medical insurance (after one year of service), 2 fully paid community volunteering days each year, Referral Scheme, Opportunity for career break – after 3 years of service

As a Customer Service Advisor, you will be responsible for:
• Providing customers with the highest level of customer experience
• Be able to work to deadlines, whilst providing a quality customer service
• Updating and maintaining the customers records on an ongoing basis.
• Provide support to sales support to our field based and inside sales teams
• Promote products on call, in line with relevant promotional activity.
• Have excellent communication skills with the ability to articulate your message and build trust with customers and colleagues
• Have an excellent telephone manner and customer rapport skills to deliver the best customer care experience.
• Have the ability to work as part of a team and achieve common goals
• Be highly organised with excellent attention to detail
• Be computer literate

As a diverse and forward-thinking employer, we embed the principles of equality, diversity, and inclusion into everything we do. That includes our staff, customers, suppliers, and our local community.

We’re committed to the wellbeing of all our staff and to the sustainability of our environment.