Customer Service Representative

William Hill PLC; Swanwick CP; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading betting and gaming company in the UK is seeking retail staff to engage with customers and provide excellent service. Responsibilities include processing bets, assisting with queries, and building customer relationships. Full and part-time working hours are available, with various benefits including annual pay reviews, bonuses, and training opportunities.

Benefits

Annual pay review & bonus scheme

28 days holiday entitlement annually

Paid birthday day off

Subsidised travel

Pension plan

Training and development opportunities

Qualifications

• Passion for delivering great customer service.
• Strong interpersonal and empathy skills.
• Ability to engage with customers from all walks of life.

Responsibilities

• Welcoming customers with a friendly face.
• Processing bets and assisting with customer queries.
• Helping customers by demonstrating how to use betting terminals.
• Building relationships with our customers and providing excellent customer service.
• Championing safer gambling at all times.
• Supporting managers with shop displays and opening/closing activities.

Job description

Job description

People don't just come here to place bets, they come for the experience. And you will be at the heart of it all.

Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and working in retail at William Hill is really about putting our customers 1st and getting to know them and the communities in which we live and work.

If you're a people person, you'll love working here. What's more, you'll have the support, training, and encouragement to build a career that raises your game, with plenty of incentives to keep you motivated along the way because by investing in you, we'll raise our game.

You will be responsible for:

1. Welcoming customers with a friendly face
2. Processing bets and assisting with customer queries
3. Helping customers by demonstrating how to use betting terminals
4. Building relationships with our customers and providing excellent customer service
5. Championing safer gambling at all times
6. Supporting managers with shop displays and opening/closing activities as required

Working Patterns:

1. Our shops have a variety of opening times between 8am-10pm, Monday to Sunday
2. Shifts are devised on a rota basis and are subject to change, including evening and weekend work

Have a passion for delivering great customer service

Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life

What happens next?

Once you've applied, our Talent Acquisition team will review your application. If you're successful, we'll email you with a link to complete an online assessment via HireVue. Successful candidates will then be invited for an interview.

Who are we?

We're William Hill, part of evoke. With over 1,300 shops across the UK, we've been a fixture on the UK high street since 1966. Our Retail team is at the heart of our high-street experience.

Our culture is built on trust and belonging. We empower our teams to work in ways that suit them, celebrating differences and working together to succeed. You'll be a great fit if you have the drive and energy to achieve your career aspirations and raise your game, for yourself and William Hill.

More about evoke

We embrace change and progress. evoke is the new name for 888 Holdings, representing a new purpose, direction, and ambition. It's an exciting time to join us as we aim to deliver even greater betting and gaming experiences to our customers.

At evoke, you'll benefit from flexibility and a culture based on trust. We'll support your development and help you build a career that suits you.

What's in it for you?

• Working hours: Full and part-time options available
• Annual Pay Review & Bonus Scheme: Base salary reviewed annually with performance bonuses
• Holiday entitlement: 28 days annually (pro rata)
• Paid birthday day off
• Subsidised travel: Discounted or free Oyster cards for roles in London
• Pension plan: Company matches contributions up to 4%
• Perks and discounts: In high street shops, cinemas, holidays
• Training and development: Promoting from within and supporting career growth