Customer Service Representative

Fresh Start Recruitment; Sutton-in-Ashfield; Hybrid; GBP 26,000 - 30,000; Full time

Job summary

A leading recruitment agency is looking for a Customer Service Representative in Sutton-in-Ashfield. This role involves being the primary contact for customers, managing orders, providing support, and working collaboratively across departments to enhance service quality. The position offers a competitive salary, generous holiday entitlement, hybrid working options, and an array of attractive benefits including a refer-a-friend bonus, health programs, and life insurance.

Benefits

27 days annual leave plus bank holidays

Enhanced Maternity and Paternity Package

Discount and Cashback Reward Schemes

Life Insurance Cover

Employee Health Programme

Retirement Policy

Occupational Sick Pay

Long Service Awards

Qualifications

• Previous customer service role experience is required.
• Confident communication skills, both written and verbal are essential.
• Ability to handle complaints and manage workload effectively.

Responsibilities

• Be the first point of contact for customers and ensure their needs are met.
• Process customer orders and provide aftercare support.
• Help maintain data accuracy and support the sales team.

Skills

Effective Communication

Customer Service Experience

Positive Attitude

Confident Telephone Manner

Workload Management

MS and IT Competency

Good English Skills

Knowledge of Aluminium Industry

Tools

Salesforce CRM

Excel

ERP Systems

Job description

Customer Service Representative, Sutton-in-Ashfield

Client:

Fresh Start Recruitment

Location:

Sutton-in-Ashfield, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

cb8ab1668545

Job Views:

3

Posted:

29.06.2025

Expiry Date:

13.08.2025

Job Description:

Ref 11051

Customer Service Representative

£26,000 plus large company benefits, 27 days holiday plus bank holidays, hybrid working available after initial training but must live within 15 miles of Alfreton, Derbyshire

Monday to Friday – 37.5 hours per week

As the first point of contact for customers you will use your customer service skills to efficiently understand their needs and advise accordingly. Working closely with all departments within the company to ensure that our customers receive the best possible service.

Role Responsibilities:

• Be responsible for the day-to-day administration of selected accounts.
• Establish and build rapport with your customers.
• Process customer orders in a timely manner with attention to detail.
• Supplying order progress information to the customer.
• After care support, where necessary, on completion of sales.
• To help develop, maintain and support the data accuracy and use of salesforce CRM within the Internal Sales team
• To help progress leads and help support the external sales team with growth potential opportunities
• Handling complaints and escalating to the appropriate internal departments when required.

The above sets out the main responsibilities for the position. The list is not exhaustive. The content may be subject to consultation and revision from time to time along with compliance of our existing policies and procedures.

Skills & Knowledge:

• Being able to communicate effectively at all levels
• Previous experience in a customer service role.
• Positive attitude and a good work ethic.
• Confident telephone manner.
• Ability to manage workload and prioritise effectively.
• A good level of MS and IT competency is required. Experience with spreadsheets/excel and or working with ERP systems (Movex, Cimalex,) would be an advantage but is not essential
• Good English language skills – both written and verbal.
• Previous knowledge of working within Aluminium industry and/or in Stockist sector would be highly advantageous but not essential.

How you will be rewarded:

• 27 days annual leave entitlement + 8 bank holidays
• Refer a friend bonus up to £1000
• Enhanced Maternity and Paternity Package
• Discount and Cashback Reward Schemes across multiple retailers
• Life Insurance Cover
• Employee Health Programme
• Retirement Policy
• Occupational Sick Pay after 12 months of employment
• Long Service Awards

This vacancy is being advertised by Fresh Start Recruitment (UK) who are acting as an Employment Agency.

Due to the high volumes of applications, we are currently receiving, unfortunately we are only able to contact candidates who are successful in progressing to the next stage.

If you have not been contacted within 7 days of your application, then please presume that you have not been successful on this occasion.