Customer Service Representative

William Hill; Stockport; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading betting company based in Stockport is seeking a Customer Service Representative to enhance the customer experience. You will be responsible for welcoming customers, processing bets, and providing exceptional service while supporting safer gambling practices. Ideal candidates should have strong interpersonal skills and a passion for customer satisfaction. The role offers competitive pay and benefits, along with opportunities for career growth.

Benefits

Annual Pay Review & Bonus Scheme

28 days holiday annually (pro rata)

Paid birthday day off

Subsidised travel for London roles

Pension plan with 4% matching

Discounts in high street shops, cinemas, and holidays

Qualifications

• You must be age 18+ as this is a legal requirement.
• A passion for delivering excellent customer service.
• Strong interpersonal skills to engage with diverse customers.

Responsibilities

• Welcome customers with a friendly face.
• Process bets and assist with customer queries.
• Demonstrate how to use betting terminals.
• Build relationships with customers and provide excellent service.
• Champion safer gambling at all times.
• Support managers with shop displays and operational activities.

Skills

Customer service orientation

Interpersonal skills

Empathy

Job description

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Customer Service Representative, Stockport

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Client:

William Hill

Location:

Stockport, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

73941c10c65c

Job Views:

13

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business, and working in retail at William Hill is really about putting our customers first and getting to know them and the communities in which we live and work. If you’re a people person, you’ll love working here. You’ll have the support, training, and encouragement to build a career that raises your game, with plenty of incentives to keep you motivated along the way. Because by investing in you, we’ll raise our game.

You will be responsible for:

• Welcoming customers with a friendly face
• Processing bets and assisting with customer queries
• Helping customers by demonstrating how to use betting terminals
• Building relationships with our customers and providing excellent customer service
• Championing safer gambling at all times
• Supporting managers with shop displays and opening/closing activities as required

Working Patterns:

• Our shops have a variety of opening times between 8am-10pm, Monday to Sunday
• Shifts are devised on a rota basis and are subject to change, including evening and weekend work

What's in it for you? We offer a range of competitive benefits because we care about our people and their development. From financial benefits to health and wellbeing initiatives, we want you to know that, at William Hill, we win together:

• Working hours: We offer a range of full and part-time hours.
• Annual Pay Review & Bonus Scheme: Your base salary will be reviewed annually, and you will qualify for an annual performance bonus.
• Holiday entitlement: You’ll be entitled to 28 days holiday annually (pro rata).
• Paid birthday day off: In addition to your holiday entitlement, you receive an extra paid day off for your birthday, which can be taken any time within your birthday month.
• Subsidised travel: For roles based in London, enjoy access to discounted (or free) Zone 1-6 Oyster cards for reduced-cost commuting.
• Pension plan: We’ll match your pension contributions up to 4%.
• Perks and discounts: Enjoy discounts in high street shops, cinemas, and holidays.
• Training and development: We support your growth with career development opportunities and promote from within.

What do you need to be successful?

• Age 18+ (a legal requirement)
• A passion for delivering great customer service
• Strong interpersonal and empathy skills to engage with customers from all walks of life