Customer Service Representative

Metro Bank Plc; St Albans; On-site; GBP 20,000 - 30,000; Full time

Job summary

Metro Bank is seeking a Banking Representative who will serve as the 'face' of the bank, engaging customers with tailored service while managing their inquiries. This full-time role requires excellent customer relationship skills and attention to detail, ensuring compliance with banking regulations. Benefits include competitive salary, bonuses, and extensive training opportunities for career advancement within the community-focused bank.

Benefits

Competitive salary

Discretionary annual bonus

Comprehensive benefits package

Generous holiday allowance

Attractive pension scheme

Healthcare and life assurance

Colleague discounts

Extensive training opportunities

Qualifications

• Proven ability to build strong customer relationships in a fast-paced environment.
• Maintain meticulous attention to detail even under pressure.
• Experience handling customer service queries is essential.

Responsibilities

• Interact with customers providing exceptional service and personalized products.
• Work as part of a team, prioritizing tasks against changing customer demand.
• Serve as a brand ambassador for the community.

Skills

Customer relationship building

Attention to detail

Computer proficiency

Customer service experience

Ability to work under pressure

Job description

We are proud to have won the “Most Loved Workplace” award! At Metro Bank, people come first – our culture is all about bringing the best out in our colleagues, and making sure everyone feels valued, respected, seen and included. We are advocates of a diverse and inclusive workplace consistently seeking the most qualified candidates from a wide range of diverse communities.

As a Banking Representative, you will interact with our customers as the ‘face’ of Metro Bank displaying sound knowledge of our products and services and delivering exceptional customer service.

What you will do:

• You will be at the forefront of customer interactions, going above and beyond to provide customers with exceptional service and offer personalised products and services for their needs.
• You will work as part of a team, prioritising tasks against changing customer demand and delivering on store objectives.
• You will be a brand ambassador in the community, supporting the store to be the number one community bank.
• You will keep abreast of regulatory and non-regulatory training and changes to ensure that we are compliant and fair in all transactions.

As a bank, risk is inherent in all our operations. We admire individuals who demonstrate accountability, have excellent attention to detail and who prioritise the well-being of our customers, colleagues, and Metro Bank.

Working Arrangements & Training:

Metro Bank St Albans working arrangements are Monday – Friday, 8:45am – 5:15pm.

The successful candidate will be required to support our Watford store on some Saturdays (8:15am-4:30pm).

We are currently hiring for 37.5 hours per week, across 5 days.

What you will need:

• Ability to build strong customer relationships in a fast-paced environment.
• Maintain meticulous attention to detail even under pressure.
• Profound understanding of the risks associated with the role and their implications for both yourself, and Metro Bank's customers.
• Proficiency in computer skills, including a working knowledge of Microsoft Office.
• Capability to deliver outstanding customer experiences within a fast-paced environment.
• While prior experience in finance or banking is not always required, experience in handling customer service queries and operating in an environment that has controlled processes in place, is essential.

Our promise to you:

• Competitive salary, discretionary annual bonus, and a comprehensive benefits package including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and colleague discounts.
• Extensive training and internal opportunities for career advancement.
• Upon completion of training, you will receive a salary uplift.

Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!