Customer Service Representative

The Ardonagh Group; Southampton; Hybrid; GBP 25,000; Full time

Job summary

A leading insurance brokerage in Southampton is seeking a Customer Service Representative to join their team. The role involves providing excellent support to clients and Employee Benefit Consultants while handling inquiries and administration tasks. Ideal candidates will have at least 2 years of customer service experience and enjoy working within a supportive team. This position offers a hybrid working model after the probation period, with a basic salary of £24,300.

Qualifications

• At least 2 years of office-based customer service experience required.
• Organised with excellent administrative skills.
• Enjoy working in a team to achieve goals and support each other.

Responsibilities

• Provide customer support to Employee Benefit Consultants and clients.
• Be the first point of contact for client and insurer queries.
• Support with administration duties like invoicing and claims.

Skills

Office-based customer service experience

Organisational skills

Professional customer-focused approach

Teamwork and support

Job description

Do you have at least 2 years office-based customer service experience?

We are on the look out for a talented Customer Service Representative to join our growing team. You’ll work Monday to Friday, just 37.5 hours a week, no weekends or evenings. We offer a basic salary of £24,300 and you will be rewarded with all the great benefits of working with the UKs largest independent Insurance Brokers.

Initially you will work from our centrally located office in Southampton, with convenient transport links alongside our welcoming and supportive team. Once you’re feeling confident and you’re training and probation period is complete, this role will become hybrid if you wish, where you’ll have the option to work just 3 days in the office and 2 days from home every week.

So, what does the role of a Customer Service Representative here involve?

• Provide great customer service and support to our Employee Benefit Consultants, clients and insurers over the phone and by e-mail.
• Be the first point of contact for all client and insurer queries and proactively support with policy renewals and new business.
• Support with administration duties such as invoicing, accounts, claims, underwriting.

What are we looking for in our Customer Service Representatives?

• A minimum of 2 years office-based customer service experience.
• Organised with excellent administrative skills
• Professional with a customer focussed approach
• You will need to enjoy working in a team, we work hard, help and support each other and we’re driven to achieve all our team goals and objectives.

In return you will be welcomed and supported by an organisation that cares about you as a person and your wellbeing.

So, what are you waiting for? Apply today and one of our team will be in touch.

#AIB

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No Agencies please.

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