Customer Service Representative

The Ardonagh Group; Southampton; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading insurance broker in Southampton is seeking a Customer Service Representative to provide support to their Employee Benefit Consultants over the phone and email. Candidates should have at least 2 years of office-based customer service experience and strong administrative skills. This role offers a salary of £25,470 and a hybrid work option after the training period, emphasizing teamwork and employee wellbeing.

Qualifications

• Minimum of 2 years office-based customer service experience.
• Excellent administrative skills.
• Enjoy working in a team and helping others.

Responsibilities

• Provide customer service and support over phone and email.
• First point of contact for client and insurer queries.
• Support administration tasks like invoicing and claims.

Skills

Customer service experience

Organised with administrative skills

Teamwork

Professional customer-focused approach

Job description

Do you have at least 2 years office-based customer service experience?

We are on the look out for a talented Customer Service Representative to join our growing team. You’ll work Monday to Friday, just 37.5 hours a week, no weekends or evenings. We offer a basic salary of £25,470 and you will be rewarded with all the great benefits of working with the UKs largest independent Insurance Brokers.

Initially you will work from our centrally located office in Southampton, with convenient transport links alongside our welcoming and supportive team. Once you’re feeling confident and you’re training and probation period is complete, this role will become hybrid if you wish, where you’ll have the option to work just 3 days in the office and 2 days from home every week.

So, what does the role of a Customer Service Representative here involve?

• Provide great customer service and support to our Employee Benefit Consultants, clients and insurers over the phone and by e-mail.
• Be the first point of contact for all client and insurer queries and proactively support with policy renewals and new business.
• Support with administration duties such as invoicing, accounts, claims, underwriting.

What are we looking for in our Customer Service Representatives?

• A minimum of 2 years office-based customer service experience.
• Organised with excellent administrative skills
• Professional with a customer focussed approach
• You will need to enjoy working in a team, we work hard, help and support each other and we’re driven to achieve all our team goals and objectives.

In return you will be welcomed and supported by an organisation that cares about you as a person and your wellbeing.

So, what are you waiting for? Apply today and one of our team will be in touch.

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.

Note to recruiters and employment agencies: We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening.