Customer Service Representative

William Hill; Sidmouth; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading betting company in Sidmouth is seeking a Customer Service Representative. The role focuses on customer engagement, processing bets, and supporting shop operations. Ideal candidates are passionate about customer service, possess strong interpersonal skills, and enjoy building community connections. Flexible shifts are available, providing a great opportunity for both full-time and part-time workers.

Benefits

Flexible full and part-time hours

Annual pay review and performance bonus

28 days holiday (pro-rata)

Paid birthday day off

Subsidised travel (London-based roles)

Matching pension contributions up to 4%

Discounts on high street shops, cinemas, holidays

Training and career development opportunities

Qualifications

• Must be at least 18 years old due to legal requirements.
• Strong interpersonal and empathy skills are essential.

Responsibilities

• Welcome customers with a friendly face.
• Process bets and assist with customer queries.
• Demonstrate how to use betting terminals.
• Build relationships with customers and provide excellent service.
• Champion safer gambling at all times.
• Support managers with shop displays and opening/closing activities.

Skills

Customer service passion

Interpersonal skills

Empathy skills

Job description

Social network you want to login/join with:

Customer Service Representative, Sidmouth

col-narrow-left

Client:

William Hill

Location:

Sidmouth, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

264e205eee7d

Job Views:

6

Posted:

01.08.2025

col-wide

Job Description:

People don’t just come here to place bets; they come for the experience. You will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business, and working in retail at William Hill is really about putting our customers first, getting to know them, and engaging with the communities we serve. If you’re a people person, you’ll love working here. You’ll receive the support, training, and encouragement to build a career that raises your game, with plenty of incentives to keep you motivated because by investing in you, we’ll raise our game.

Responsibilities include:

• Welcoming customers with a friendly face
• Processing bets and assisting with customer queries
• Demonstrating how to use betting terminals
• Building relationships with customers and providing excellent service
• Championing safer gambling at all times
• Supporting managers with shop displays and opening/closing activities as required

Working patterns:

• Shops operate between 8am-10pm, Monday to Sunday
• Shifts are on a rota basis, including evenings and weekends

Benefits include:

• Flexible full and part-time hours
• Annual pay review and performance bonus
• 28 days holiday (pro-rata)
• Paid birthday day off
• Subsidised travel (London-based roles)
• Matching pension contributions up to 4%
• Discounts on high street shops, cinemas, holidays
• Training and career development opportunities

Requirements:

• Age 18+ (legal requirement)
• Passion for customer service
• Strong interpersonal and empathy skills