Customer Service Representative

Yorkshire; Sheffield; Hybrid; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Discretionary bonus

Job summary

MAXIMUS is seeking a proactive administrator to co-ordinate the Remote Assessment Centre and support daily operations from home and the Sheffield office. You will manage appointment sessions, confirm and remind customers, and ensure smooth workflow across sites.

You will work with clinicians and administrators, updating records, handling confidential documents, and communicating with GP surgeries, hospitals, and DWP to maintain efficiency and care.

Qualifications

• Educated to GCSE level or equivalent including Maths & English at grade C or above.
• IT literate with good Microsoft Office skills.
• Good level of written English, grammar and punctuation for correspondence and record keeping.
• Demonstrable experience in an administrative or customer service position.

Responsibilities

• Fully manage each day’s appointment sessions and confirmations/reminders.
• Collaborate with other Assessment Centres, Teams, and Health Care Practitioners to ensure workflow.
• Welcome and greet customers for assessments via telephone or video link withprofessional service.
• Update records accurately using the in-house computer system; ensure files are complete.
• Communicate with General Practitioner surgeries, hospitals, and DWP as needed.
• Distribute confidential customer documentation securely.
• Perform other general administrative duties.

Skills

Fluent English

Attention to detail

Time management

Clear communication

Education

GCSE level or equivalent (Maths & English C or above)

Tools

MS Office

Job description

General information

Date: Tuesday, November 3, 2026

City: Sheffield

Country: United Kingdom

Working time: Full-time

Closing Date: 12-Nov-2026

Description & Requirements

Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

To co-ordinate and oversee the day-to-day operation of the Remote Assessment Centre, managing sessions to optimise productivity and customer service, remotely interacting with all customers and associate third parties, and working with clinical colleagues to ensure smooth running of assessments across all relevant channels.

This is a hybrid role between home & our office in Sheffield, candidates must be able to travel to Sheffield office on a weekly basis, if needed.

1. Fully manage each day’s appointment sessions. Carry out confirmation and reminder calls to customers for appointments. Monitor session progress and backfill appointments where necessary. Identify additional support with other sites (remote or geographical) where necessary in management of the appointment session.
2. Work collaboratively with other Assessment Centres (remote and geographical), Teams, Team Leaders, and Health Care Practitioners to ensure cohesion within the team and workflow progression. Work closely with the Remote Assessment Manager / Team Performance Lead to ensure the sessions run smoothly and on time. Provide cover remotely for other sites as required.
3. Welcome and greet customers on confirmation and arrival for their assessment; whether via telephone link or video link. Provide a professional outstanding service to customers in line with the CHDA vision and values.
4. Complete daily checks to ensure all completed assessments have been closed and moved on to prevent a delay with the customer journey. Check all digital files are complete and available in readiness for appointment sessions and appropriately action any missing information from the customer file. Update records accurately using the in-house computer system. Complete fortnightly ‘Work in progress’ checks.
5. Effectively communicate with General Practitioner surgeries, hospitals, interpreting services and DWP
6. Prepare and distribute confidential customer documentation securely across different teams within CHDA.
7. Other general administrative duties.

Internal

Performance Director

Performance Manager

Assessment Centre Manager

Team Performance Lead

Healthcare Professional

Resource Manager

Business Support Manager

Service Delivery Lead

Local Health and Safety Advisor

Customer Relations Team.

External

DWP Performance Manager

DWP Colleagues (SPoC)

Local customer support groups

Local GP Surgeries

Private travel supplier

Interpreting services.

Qualifications & Experience

Educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above.

IT literate, with good Microsoft Office skills.

Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems.

Demonstrable experience in an administrative or customer service position.

Individual Competencies

Fluent English Language skills, able to communicate with stakeholders on a day-to-day basis, via telephone and email in a clear, caring, courteous and professional manner.

Able to demonstrate a clear attention to detail in relation to office administration duties such as, updating spreadsheets and presenting information clearly and accurately.

Able to manage filing in a clear and logical structure, writing/typing information in a clear understandable level of English and ensuring relevant information is documented in a consistent manner.

Able to prioritise tasks effectively.

Able to deliver work to set targets and specified standards.

Self-motivated: Able to work unsupervised and use own initiative.

Able to remain calm in challenging situations.

A positive enthusiastic approach to solving problems.

Proven ability to make logical and solid decisions.

EEO Statement

MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.

We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team.

Where reasonable, MAXIMUS will review and consider adjustments for those applicants who express a requirement for