Customer Service Representative

The Caraires Consultancy; Rugby; On-site; GBP 25,000 - 27,000; Part time

Job summary

A reputable company in Rugby is looking for a Customer Service Administrator for a 6-7 month temporary position. The role involves delivering excellent customer service by managing enquiries, processing orders, and coordinating with various internal departments. Applicants should have proven experience in customer support and strong IT skills, including proficiency in SAP and CRM systems.

Benefits

Equal pay rate with permanent staff from day one

3% contribution towards pension

Annual leave accrues from day one

Regular contact from a Caraires consultant

Referral bonus for recommending friends

Employee of the month rewards

Seasonal appreciation gifts

Qualifications

• Proven customer support experience in an office setting.
• Experience using SAP essential.
• Strong verbal and written communication skills.

Responsibilities

• Focus on customer needs and satisfaction through quotes and order processing.
• Manage customer enquiries and concerns as first line of response.
• Analyze data to anticipate and suggest improvements.

Skills

Customer support experience

Excellent IT skills

Strong verbal communication

Strong written communication

Tools

SAP

Microsoft Suite

CRM systems

Excel

Job description

Rugby - Office based

37 hours per week - 8am – 4.30pm Mon-Thurs (30 min lunch) / 8am – 1pm Friday

Temporary 6-7 months - maternity cover

£25,908 - £26,262 per annum (£13.46 - £13.65 per hour)

Our client, a reputable company based in Rugby, is seeking a customer service professional to join their small, busy team on a maternity cover basis.

Key responsibilities for a Customer Service Administrator:

• Focusing on customer needs and satisfaction by providing quotes, order processing, confirmations, packing requirements, pricing, forecasting, while delivering high standards of customer service. Most customer service is conducted via email.
• Managing customer enquiries and concerns efficiently and effectively, escalating as required, and being the first line of response.
• Monitoring customers’ orders in line with delivery requirements to meet department and organizational goals.
• Liaising with internal departments such as Sales, Warehouse, Quality, Finance, and controlling teams, as well as project stakeholders, to achieve optimal outcomes.
• Analyzing data to anticipate and prevent potential problems and suggest improvements.
• Conducting regular analysis of product lifecycle, competitor activities, and new market opportunities.
• Producing weekly analysis reports, e.g., forecasting, customer & market trends, for internal and external stakeholders.

Key requirements for a Customer Service Administrator:

• Proven customer support experience in an office setting
• Experience using SAP
• Excellent IT skills and proficiency in Microsoft Suite
• Strong verbal and written communication skills, with excellent interpersonal abilities
• Previous experience working with CRM systems and Excel

Interested?

Please apply below.

If you have sent us your CV and have not received a reply within 5 working days, please assume your application has been unsuccessful on this occasion. To view our Privacy Policy, please visit our website.

Working through Caraires...

• We pay the same hourly rate as your permanent equivalent from day one.
• We contribute 3% towards your pension.
• Annual leave accrues from day one.
• Regular contact from a Caraires consultant is guaranteed. Feel free to visit or call us anytime.
• Recommend a friend and receive a £25 retail voucher when they work a full week.
• Employee of the month: Win a monthly prize if nominated by your line manager.
• Seasonal gifts are delivered as tokens of appreciation.

Like us on Facebook!
The Caraires Consultancy operates with integrity by treating clients, applicants, and suppliers fairly and honestly — as we wish to be treated.