Enable job alerts via email!
Customer Service Representative
Rotherham Metropolitan Borough Council
Rotherham
Hybrid
GBP 20,000 - 30,000
Full time
Boost your interview chances
Create a job specific, tailored resume for higher success rate.
Job summary
An exciting opportunity awaits in the Customer Services team at a forward-thinking council. As a Customer Service Representative, you will play a vital role in delivering exceptional service to a diverse range of customers, ensuring they can access services whenever they need. This role requires excellent communication skills, a friendly demeanor, and the ability to work flexibly between the office and home. Join a team that is committed to making a difference in the community and be part of a journey towards exceptional customer experiences.
Benefits
Qualifications
- Excellent communication skills and customer service orientation.
- Ability to work flexibly and manage time effectively.
Responsibilities
- Assist customers in accessing services online and provide support.
- Deliver high-quality customer service across various contact methods.
Skills
Job description
This is an exciting time to join our Customer Services team at Rotherham Council. The way we deliver our services is changing - our customers want to be able to 'self-serve' at any time of day or night and have access to what they need at their fingertips. We are working hard to make this happen, delivering high quality customer service to a wide range of people with differing needs and preferences 24/7, 365 days a year.
Regardless of how our customers choose to contact us (telephone, face to face or online), we want to ensure that everyone experiences the same excellent service.
We are looking to recruit several Customer Service Representatives to help us continue our journey. You will be an excellent communicator and be comfortable and confident in assisting and supporting customers to access services online. You will be able to work flexibly and be approachable, friendly and highly organised.
Above all, you will be passionate about our services, our ambitions and most importantly our customers.
We operate within the Council’s Location Policy, offering a flexible approach to working with the option of working between our Riverside House office and home.
We provide you with full training and 22 days per year annual leave (pro-rota for part time hours).
All applications need to be made via our online portal at https://www.rotherham.gov.uk/jobs. For an informal and friendly chat about the role, please e-mail: customerservicesteamleaders@rotherham.gov.uk in the first instance.
To apply please click the Apply Now link below.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
job faster
