Customer Service Representative

Pertemps; Reading; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A well-known company seeks Frontline Customer Service Representatives in Reading to join their team. The role revolves around managing customer contacts, maximizing booking conversions, and enhancing customer satisfaction through quality interactions. Successful candidates will benefit from a competitive salary of £15.45 per hour and numerous perks, including performance bonuses and generous holiday entitlements.

Benefits

Performance based bonus scheme

Generous holiday entitlement increasing per year of service

Company Pension scheme with excellent contributions

Large on-site parking facilities

Qualifications

• Experience of working with MS Excel and Word will be advantageous.
• Any customer service related background is desired.
• Any sales background will certainly be an advantage.

Responsibilities

• Build rapport with the customer and establish the customers' needs.
• Deliver a consistent call/contact flow.
• Give the customer confidence in the information provided.
• Maximise upselling opportunities whilst ensuring the customer has an informed choice.
• Remain positive and enthusiastic throughout any customer contact.
• Consistently provide a high level in quality of service.
• Maintain customer loyalty.

Skills

Customer service skills

Sales experience

MS Excel

MS Word

Job description

Pertemps Reading are looking for Frontline Customer Service Representatives to join DHL's team based in Reading.

INTERVIEW: Week Commencing 28th July
START DATE: Monday 11th August (Subject to passing DBS Check)
HYBRID WORKING

The Frontline customer service Representatives department is responsible for handling the vast majority of contacts between internal departments and customers on a daily basis. This is a key role with the ultimate aim of logging customers bookings, maximising booking conversions and increasing sales of value added services including tracking to customers shipments.

Customer satisfaction and maximising sales are the main focus points of the success criteria for this role.

Frontline customer service Representatives are responsible for:-

- Build rapport with the customer and establish the customers' needs
- Deliver a consistent call/contact flow
- Give the customer confidence in the information provided
- Maximise upselling opportunities whilst ensuring the customer has an informed choice
- Remain positive and enthusiastic throughout any customer contact
- Consistently provide a high level in quality of service
- Maintain customer loyalty

All of the above, accompanied by first class training provided by the company will make this role not only rewarding but also simple.

Successful Frontline customer service Representatives will require the following:-

- Complete a full 5 year address and employment check
- Have a clear criminal record (this will be done prior to any employment offer)
- Experience of working with MS Excel and Word will be advantageous
- Any customer service related background is desired
- Any sales background will certainly be an advantage

The benefits:-

- £15.45per hour as a competitive salary offered
- Time in Lieu available for any weekend work completed
- Performance based bonus scheme
- Generous holiday entitlement increasing per year of service (if permanent contract offered)
- Company Pension scheme with excellent company contributions (if permanent contract offered)
- Large on-site parking facilities for all manner of license holders and vehicle types
- Last but not least - working for one of the most recognised and visible brands in the world!

Working hours for this role are between 08:00 and 20:00 Monday to Friday, with successful candidates being prepared to work every other Saturday on average. Overtime pay rates are available and are a fantastic incentive for anyone willing to that extra bit for the company and themselves.

Interested in this Frontline customer service Representative role? Please apply now!!