Customer Service Representative

Adecco; Reading; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading employment agency is seeking a Customer Service Representative in Newbury, West Berkshire. In this role, you'll manage customer inquiries and ensure top-level support. The ideal candidate has experience in technical customer service and excellent communication skills. The position offers a temporary to permanent contract with full-time hours.

Qualifications

• Previous experience in technical customer service or contact centre roles.
• Proven ability to build strong relationships with customers.
• Ability to handle difficult situations independently.

Responsibilities

• Process repair and work orders efficiently.
• Handle incoming emails and calls professionally.
• Collaborate with colleagues to streamline processes.

Skills

Technical customer service experience

Strong communication skills

MS Excel proficiency

Problem-solving abilities

Ability to work under pressure

Tools

MS Excel

MS Outlook

ERP systems

Job description

Join Our Team as a Customer Service Representative!

Location: Newbury, West Berkshire

Contract Type: Temporary to Permanent

Hourly Pay: £13.50 per hour

Are you a customer-focused professional with a passion for providing exceptional service? Do you thrive in a dynamic environment where your skills can shine? If so, we have an exciting opportunity for you!

As a Customer Service Representative, you will play a pivotal role in ensuring our clients receive the highest level of support. You'll be the friendly voice our customers can rely on, making a real difference in their experience with our organisation.

Key Responsibilities:

Process repair and work orders, including managing loaner equipment
Arrange returns and collections, ensuring accurate proof of delivery and pricing requests
Handle incoming emails and calls with professionalism and enthusiasm
Proactively communicate with both internal and external customers
Investigate and resolve invoice disputes efficiently
Log issues and follow up on resolutions, ensuring customers are kept informed
Collaborate with colleagues to prioritise tasks and streamline processes
Mentor and support junior customer service representatives

What We're Looking For:

Experience/Skills:

Previous experience in technical customer service, order management, or contact centre roles
Proven ability to build strong relationships with customers and colleagues
Excellent communication skills, both verbal and written
Advanced knowledge of MS Excel, MS Outlook, MS Word, and ERP systems
Ability to handle difficult situations independently and calmly
Strong customer focus with a positive, can-do attitude
Ability to work under pressure while maintaining effective communication
Proven problem-solving skills and the ability to prioritise workload
A collaborative spirit with a drive for high-performance standards
Integrity and the willingness to take the initiative in process improvements

Ready to take the next step in your career? If you're excited about making a difference and providing top-notch customer service, we want to hear from you!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Job Info

Job Title:

Customer Service Representative

Company:

Location:

Posted:

Jul 24th 2025

Closes:

Aug 24th 2025

Sector:

Customer Services

Contract:

Temporary

Hours:

Full Time

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