Customer Service Representative

Universal Business Team; Reading; On-site; GBP 28,000 - 32,000; Full time

Job summary

A well-established business is seeking a Customer Service Representative to join their team in Reading. The role involves managing customer inquiries, processing orders, and internal coordination within a collaborative environment. Ideal candidates should have prior customer service experience, exceptional communication skills, and the ability to handle multiple tasks efficiently.

Benefits

Opportunities for development

Modern office environment

Qualifications

• Previous experience in customer service, order processing, or sales support.
• Exceptional communication skills—both written and verbal.
• High attention to detail and strong organisational skills.

Responsibilities

• Manage inbound enquiries via phone and email with professionalism and efficiency.
• Accurately process customer orders, ensuring seamless coordination with internal teams.
• Prepare daily and monthly reports to support business operations.

Skills

Customer Service

Communication

Organisational Skills

Tools

Excel

Google Sheets

ERP Systems

Job description

Customer Service Representative
Location: Reading – Office based.
Employment Type: Full time, Monday to Friday 7.30am – 4.30pm
Industry: Manufacturing / Distribution / Technical Sales Support
Salary: £28,000 - £32,000

Are you a proactive and detail-driven professional with a passion for delivering outstanding customer experiences? This exciting opportunity to join a well-established business that prides itself on excellence, innovation, and teamwork.

We're looking for a Customer Service Representative who thrives in a fast-paced, hands-on environment. If you enjoy juggling multiple responsibilities—from customer support and order processing to logistics coordination and internal communication—this role offers variety, growth, and meaningful impact. Join a lovely friendly team environment, get support from colleagues and enjoy a pleasant and modern office space and kitchen.

What You'll Be Doing:

Customer Engagement & Order Management

• Manage inbound enquiries via phone and email with professionalism and efficiency
• Accurately process customer orders, ensuring seamless coordination with internal teams
• Provide first-line support for technical product queries (training provided)
• Build product knowledge to help customers make informed decisions
  

Logistics & Internal Coordination

• Track deliveries and liaise with the warehouse on stock, backorders, and shipping
• Maintain accurate records using internal systems and shared documentation tools
• Ensure all bookings and order updates are captured in real-time
  

Reporting & Administration

• Prepare daily and monthly reports to support business operations
• Stay on top of administrative tasks with precision and timeliness

What We’re Looking For:

• Previous experience in customer service, order processing, or sales support
• Exceptional communication skills—both written and verbal
• High attention to detail and strong organisational skills
• Comfortable working across multiple systems (Excel, Google Sheets, etc.)
• Ability to work independently while collaborating closely with other departments

Bonus Points For:

• Experience with ERP systems (e.g., OrderWise)
• Background in logistics or warehouse coordination
• Familiarity with technical or colour-matching equipment (nice to have—not essential)

Why You’ll Love It Here:

• A collaborative and professional working environment that values respect, kindness, and integrity
• Exposure to diverse and interesting tasks—no two days are the same
• Opportunities for development in a growing business
• Pleasant and modern office

IND25