Customer Service Representative

Verto People, Ltd.; Portsmouth; Hybrid; USD 45,000 - 50,000; Full time

Job summary

A leading company in the HVAC sector is seeking a Bilingual Customer Service Representative to manage customer interactions and support in both English and Spanish. The ideal candidate will have experience with ERP systems, excellent communication skills, and a strong customer service background. This is an on-site role with hybrid flexibility. The compensation ranges from $45K to $50K, along with a comprehensive benefits package.

Benefits

Competitive salary

Health, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Qualifications

• Experience using ERP systems, preferably Macola.
• Fluency in English and Spanish, both spoken and written.
• Experience in a customer service role, preferably in HVAC.

Responsibilities

• Communicate with customers via phone, email, and chat.
• Process and manage orders accurately using ERP systems.
• Handle billing questions and troubleshoot customer issues.
• Recommend products based on customer needs.
• Ensure accurate and up-to-date customer data.

Skills

Fluency in English

Fluency in Spanish

Customer service experience

Attention to detail

Tools

ERP systems (Macola preferred)

Job description

Customer Service Representative / Bilingual CSR / ERP Customer Support Specialist required to work for a leading company within the HVAC sector.

The Customer Service Representative / Bilingual CSR / ERP Customer Support Specialist will be responsible for managing customer interactions, processing orders through ERP systems, and providing exceptional support in both English and Spanish. The successful candidate will have experience using ERP platforms (Macola preferred), strong communication skills, and a proven track record in delivering outstanding customer service.

Package & Location:

• Competitive salary based on experience ($45K - $50K)
• Full benefits package including health, dental, and vision
• 401(k) with company match, paid time off and holidays
• Based on-site with potential for hybrid flexibility (location details upon application)

Customer Service Representative / Bilingual CSR / ERP Customer Support Specialist Responsibilities:

• Communicate with customers via phone, email, and chat to provide product information and resolve inquiries
• Process and manage orders accurately using ERP systems (Macola preferred)
• Handle billing questions and troubleshoot issues to ensure customer satisfaction
• Recommend appropriate products or services based on customer needs
• Ensure all customer data and records are accurate and up to date

Customer Service Representative / Bilingual CSR / ERP Customer Support Specialist Requirements:

• Experience using ERP systems (Macola experience is a plus)
• Fluency in both English and Spanish (spoken and written)
• Minimum [insert preferred years] in a customer service role (HVAC industry experience is an advantage)
• Excellent attention to detail and accuracy in data entry
• Ability to identify and resolve customer concerns effectively and efficiently